Michael Tryon Email & Phone Number

Iowa City, Iowa Area

Remote

Iowa City, Iowa Area

• Responsible for overseeing the day-to-day management and development of a client team• Consistently utilizing the Project Management tool within in my team to achieve/exceed specific goals on a daily basis • Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met; extensive contact with clients and consultants• Serve as a subject matter expert on the client’s plans and administrative procedures; serve as the key resource for day-to-day issues• Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client’s plan and benefit regulations by testing their knowledge and through training and development• Manage client business process and identify areas for continued improvement

Iowa City, Iowa Area

• Conduct status calls with the client, consultant, and internal Mercer Administration employees during implementation of new Call Center clients in accordance with the implementation project plan• Responsible for maintaining online resource site and updating information based on employer's benefit plan offerings and eligibility requirements and communicating updates to the Call Center team in a timely manner - • Manages on-going support and client relationship by timely responding to client's inquiries regarding concerns related to benefits, eligibility, and employee specific questions• Liaise with other internal Mercer Administration employees and Mercer H & B consultants to provide exceptional on-going client support• Answered incoming calls from plan participants and provided accurate answers regarding defined contribution retirement plans, health and welfare benefit plans or other human resource related services• Licensed in Health and Life insurance, Property and Casualty Insurance to sell voluntary benefits to clients• Ensured that all transactions were submitted in a timely and accurate manner• Resolved all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary

North Liberty, Ia

• Developed a Financial Planning presentation / campaign to retiree market (facilitated 100+ seminars, pre-qualified mailers, follow-up material, etc.) worked PowerPoint content through legal compliance• Led all marketing activities (branding, marketing, business development campaigns, web design, etc.) for Iowa location; as well as, Illinois, Florida & Alabama. • Licensed Life/Auto/Home/Commercial Insurance agent • Independent Agent for Allied (Nationwide) and Progressive Insurance