As a Financial Reconciliations Analyst at BNY, you were responsible for ensuring the accuracy and completeness of financial transactions and statements by analyzing and reconciling various accounts and records. You utilized your strong analytical skills to identify and investigate discrepancies and variances, and worked collaboratively with other departments to resolve issues in a timely and efficient manner. You were also responsible for ensuring compliance with relevant regulatory and company policies and procedures, and continuously worked to improve processes and procedures to increase efficiency and effectiveness.

As the Team Manager of OWNIT at Natwest, you were responsible for providing leadership and direction to your team members, supervising their activities to drive productivity and efficiency. You fostered positive employee relationships through effective communication, training, coaching, and guiding to enable optimum performance. You managed absences and returns to work in accordance with company policy and expertly managed escalated calls with professionalism and efficiency. Your dedication to mentoring and upskilling team members resulted in all of them exceeding KPIs relating to performance and customer satisfaction.

Ensure that client needs are met prior to deadline and ensure time is left for potential corrections. Creating an array of designs and ideas to pitch to the client following the client's requirements and​ ​guidelines. Self-motivating myself to work and setting personal deadlines and work hours to ensure work is​ ​completed​ ​to​ ​schedule. Remaining up to date with latest workflows, techniques and technologies to ensure the best possible​ ​results. Working closely with clients to discuss and understand their requirements whilst providing multiple​ ​variants​ ​in​ ​line​ ​with​ ​project​ ​brief​ ​.

Ensure that customers of a popular paintball business are offered a professional and welcoming service. Remaining up to date with the range of packages available and using this knowledge to ensure a comprehensive provision for customers with enquiries.Handling any customer complaints with tact and diplomacy and mitigating any further dissatisfaction through concluding in a timely manner.Processing transactions and bookings and forward planning events to mitigate any conflicting demands.Leading and supervising events; ensuring their complete adherence to health and safety guidelines and extending support to customers as required.Working closely with management and peers to discuss and plan workload per brand standards and policies in place.