Michael Turner Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

The Service Documentation and Communications Specialist supports the Insurance Services team by developing, coordinating, and maintaining operating procedures, service, and educational communications. This position collaborates with marketing specialists in the Insurance Line of Business to maintain consistency in tone and language used across all external facing sales, education, and servicing materials. • Optimize, implement, and maintain effective written Standard Operating Procedures (SOPs) pertaining to serving insurance ministry partners and members • Gather information from subject-matter experts and develop, organize, and write procedure manuals and process documentation • Collaborate with stakeholders to ensure SOPs accurately represent the processes needed to meet customer quality requirements and standards. • Maintain document and change control tracking/submittal/approval process. Leverage anticipatory reports tor review and accuracy of procedural documents based on the predetermined review date and obtain timely managerial approval • Perform routine policy audit against booklets, policies, procedures, and customer communications • Responsible for maintenance of ABBS letters and customer-facing paper and electronic forms• Manage, administer, and control documentation workflows and design configuration to ensure timely and accurate submission of documentation to internal teams, vendors, or any external entities requiring specifications. • Act as the point of contact for all controlled document requests as well as support during internal/external audits. • Serve as Records Retention Deputy Monitor relevant applications for records retention schedule adherence • Serve as DocuSign SME for Insurance Services. • Serve as Seismic SME for all medical and ancillary plan booklet documentation. • Maintain Insurance Help Center content with relevant articles and • Other duties as assigned.

Dallas, Texas, United States

All of the duties as described for "Customer Solutions Specialist" plus:- Exhibiting GuideStone's Insurance Line of Business Core Competencies such as Customer Focus, Instills Trust, Decision Quality, and Drives Results.- Maintains high data driven expectations to provide top notch service and Kingdom Class service for GuideStone customers.- Serves GuideStone's internal and external customers in a manner that is worthy of imitation and recognization through leadership and performance.- Acts as a guide for newly-hired employees throughout the onboarding and training process for the Customer Solutions Team in the Insurance Line of Business.

Dallas, Texas, United States

- Analyze and articulate participants request and account information.- Update participant's records.- Verbally communicate Insurance plans and the tax, legal and compliance issues associated with the Plans.- Promote GuideStone products through cross-selling.- Maintain and communicate an in-depth understanding of extensive internal policies, procedures and legal parameters that are unique to Church Health Plans. This involves proactively staying informed as products, markets, technology, and legal environments change.

Dallas-Fort Worth Metroplex

- Responsible for identifying and meeting the financial service needs of a select portfolio of customers. - Responsibilities include making a minimum number of referrals to new business; using sales opportunities to meet assigned personal goals for deposit and loan products by discussing personal financial needs with customers and recommending ways in which Frost can best serve their needs; managing an assigned portfolio of customers with a focus on acquisition, expansion, and retention; and as needed, providing transactional services to include accepting deposits, payments, and check cashing.

-Responsible for providing coverage in Personal Banking and Teller Services during absences and peak work conditions.- Responsible for selling deposit, loan and fee-based products; assisting customers with customer service issues and account maintenance; providing all teller services, which includes accepting deposits, payments, and check cashing as needed; attending both teller and personal banking training in order to stay current with information; and providing other services which include: collection services, wire transfers, statement call, check certification, savings bonds issuance and redemption, bankcard cash advances, issues of ATM cards and temporary checks. -Responsible for remaining familiar with applicable policies, laws, and regulations, and Bank Secrecy Act policies.

Dallas, Texas, United States

Assisted the Assistant to the Director of Global Development in maintaining and creating recruiting opportunities in Canada and our World region. Created all contracts for new agencies; worked with DBU’s Legal Affairs department to ensure contract is properly maintained between both parties. Handled and monitored all payments including check payments & wire payments to recruiting agencies. Researched and built recruiting strategies for the Global Development staff. Created and produced newsletter content including written articles, spotlights, and graphic design for a monthly Agency Newsletter.

Dallas, Texas, United States

Served under the leadership of the Resident Director of Lange Hall to accomplish the goal of fostering student learning and growth through creating a safe living and learning environment where all students know they are valued. Responsibilities included a weekly seven hour shift to monitor the Lange Hall dormitory to ensure dorm rules are followed by residents; cultivating a welcoming and trusting environment to pursue personal, professional, educational, and spiritual growth amidst the residents on my hall. Monthly weekend shifts were assigned and completed, where I was the RA on call to assist residents with their needs, such as being locked out of their room, or facilities issues. Programming events were planned and held monthly to promote team-building and brotherhood development between my residents.

Dallas-Fort Worth Metroplex

Assisted Designated School Officials (DSOs) as they advise International students on immigration, ensuring procedures implemented by DHS, USCIS, and ICE are followed correctly on a daily basis.

Dallas-Fort Worth Metroplex

One of eight members of Dallas Baptist University’s Red “Rec Team.” Traveled across the state of Texas and southwest United States to lead recreation at church camps for students of all ages. Responsibilities included leading outdoor and indoor recreation for groups of up to 1000 students, provided operational and logistics support for camp leadership through servant-minded leadership.

Dallas-Fort Worth Metroplex

Worked with day-to-day responsibilities within the teller line to ensure customer satisfaction is maintained at high level. Worked with Branch Manager and Lead Personal Banker to open accounts for customers, negotiate Certificates of Deposit, verify Safety Deposit Boxes.

Murphy, Texas, United States

Assisted in various positions behind the counter at Chick-Fil-A, including assisting the shift manager on duty as needed, taking customer orders, bagging meals, preparing drinks and desserts, and cleaning. Experienced in the kitchen and preparing meals. Served customers to the best of my ability through service with a mindful and heartful attitude.