Responsible for great customer service and creative problem solving with superb documentation standards. We solve problems, not escalate them. Independent remote work following proven problem solving techniques, while never loosing sight of the fact that customer experience and satisfaction is the priority in every problem we solve.

Oversee pastry, slow dough, dessert and restaurant production. Train and educate wait and culinary staff. Responsible for restaurant financials.

• Managed all culinary operations and financial responsibilities for three different accounts in the greater Houston area.• Write and execute all custom menus and events.• Regularly provide culinary support for regional caterings and parties that required special attention.• Regional support for sales and presentations, as well as troubleshooting at risk accounts.• Maintained open communication with direct and indirect contract representatives.• Responsible for Hazardous Material training at multiple locations.• Effectively developed and implemented food production system which maximizes all resources (employees, space, product flow, inventory, etc.)