Michael Ulit Email & Phone Number

Calgary, Alberta, Canada

Focused on designing, testing, implementing, operating, and maintaining end-to-end customer solutions running over NI's global PoP & teleport network.• Responsible for liaising with sales & product management teams on client opportunities, and delivery of end-to-end network solutions• Responsible for being first point of contact customer delivery work (e.g. VPNs, customer circuit design, site LAN implementations) and working with other NP&E staff as required to complete customer network implementations• Responsible for configuring customer site network solutions post-sale

Calgary, Alberta, Canada

• Assist in interpreting and translating client technical requirements into viable and scalable solutions• Assist with proof-of-concept network solution design and the development of appropriate test case processes for the lab & customer sites• Document all NI client network designs and update documentation as changes are made• Work closely with internal stakeholders from a strategic perspective to identify emerging technologies• Responsible for building out the lab environment so that both standard & custom customer solutions can be tested and validated• Co-ordinate efforts across product, network and network operations teams to design and build test beds for validating functionality, performance, interoperability, and scale of customer network designs• Develop corporate practices for testing, troubleshooting and validating systems (e.g. monitoring systems, iPerf testing, SIP testing) • Responsible for liaising with sales & product management teams on client opportunities, and delivery of end-to-end network solutions• Responsible for being first point of contact customer delivery work (e.g. VPNs, customer circuit design, site LAN implementations) and working with other NP&E staff as required to complete customer network implementations• Responsible for configuring customer site network solutions post-sale• Identifies standards for customer infrastructure configuration management (device configuration, IP administration, reporting)• Assisting with development of policy & procedures for NP&E group as well as NOC monitoring team associated with customer site monitoring and incident response• Participate in the administration and maintenance of the network monitoring and management systems, including configuration management and network health checks for customer networks• Responsible for change management that impacts a customer network solution• Work with NOC and support teams to troubleshoot customer issues that are escalated to the NP&E team

Calgary, Alberta, Canada

• Ensure maximum possible service availability and performance of the NI network and associated equipment.• Perform active first and second level troubleshooting of all supported systems for the NOC.• Perform remote terminal commissioning during service installation.• Monitor and support all RF equipment, network equipment, telephony equipment, T1/E- 1 carrier systems, TCP/IP and VoIP.• Proactively monitor the core and customer networks using existing NMS systems to address unreported outages.• Maintain updates of assigned trouble tickets on active problems or requests.• Manage incident resolution within the shift, reassigning tickets or calls to other technicians as appropriate.• Ensure escalation and notification procedures and processes are followed via NI standards.• Exercise judgment within defined procedures to achieve timely resolution while maintaining customer satisfaction.• Provide direction and guidance to customers and technicians during the trouble-shooting process including but not limited to, remote site equipment problems and issues, installation, testing, verification of satellite link performance, RF communication systems.• Ensure clear and concise documentation of work performed is captured in our internal ticketing system.• Assist in the Change Management process to insure proper notification of all customers impacting changes are communicated per NI policy.

Calgary, Alberta, Canada

▪ Technically support satellite communications equipment for Maritime, Land, Vehicles and Media such as VSAT, Broadband Global Area Network terminals, handheld devices, satellite phones, SATRAD▪ Hardware and software support for Maverick VSAT, Inmarsat, Iridium, Thuraya, Beam, Vessel Monitoring System▪ Tracking applications support▪ Network Operation Center Monitoring such as SolarWinds, PRTG, and Newtec Dataminer▪ Ticketing platforms such as Kayako Helpdesk and Dynamics 365▪ Monitor trouble-ticketing system and prioritize tickets by severity level▪ Troubleshoot connectivity between satellite and satellite products▪ Self-train on certain products or services, document cases, write troubleshooting trees, and prepare certain reports▪ Perform, as required, non-advanced routine tasks, such as configuring, commissioning, upgrading, testing or repairing satellite equipment

Calgary, Alberta, Canada

▪ Windows XP and Windows 7 Administration▪ Hardware Support for Desktop PCs, laptops, MFDs, VoIP phones▪ Software Support for Desktop PCs and laptops▪ InfraEnterprise Service Management tool▪ Support of Blackberry and other wireless devices▪ Rebuilding and Reconfiguration of PCs and laptops▪ Deploying new desktops and laptops to end users▪ Administrating systems and logins▪ Remote access support▪ Relocate or move computer equipment▪ Connect computers and peripherals▪ Troubleshoot network connectivity problems▪ Application support for MS Office Suite▪ Installing and 1st level support of Bentley, Intergraph Smartplant, AutoCAD and other Engineering applications▪ Build a webpage using ASP.NET and MS SQL Server

Calgary, Alberta, Canada

▪ Network and applications troubleshooting▪ Xerox iGen3 Certified▪ Operates Xerox printers (Nuvera 288, Nuvera 144, Docutech 6180, Docutech 6135, 4112, DC5000, and DC252) using Xerox FreeFlow Print Server Software▪ Repairs problems with Xerox printers▪ Sets up jobs using Xerox FreeFlow Software and Adobe Acrobat Professional▪ Ensure job tasks assign are met by deadline▪ Provides excellent print-finishing with speed and accuracy▪ Trains junior operators▪ Analyzes and solves problems related to customer supplied files▪ Follows all instructions on dockets and runsheets▪ Thoroughly check dockets requirements before releasing jobs▪ Reviews and confirms other operators work that impositions, layouts, image quality and customer proofs are accurate

Ccna Routing And Switching Certification, Computer Systems Networking And Telecommunications

Computer Engineering Technology Program - Diploma, Computer Engineering

Courses highlights: C Programming, System Design Project, POSIX Operating Systems, Data Communications, Networking, Peripheral Systems.