Michael V. Email & Phone Number

Malta

• Experienced individual that manages and oversees the daily performance of the team and makes sure that the department/team is updated on organization directives.• Facilitate communication between team members, since members can be located in several cross-functional teams.• Encourages direct reports for self-development, and mentors teammates both personally and professionally.• Enhances team’s competence and skills through a training plan to meet future demands and personal growth.• Manages team to ensure high performance by meeting/aligning business goals, pushing deliverables, and securing deadlines.• Upholds and advocates the Company values and adherence to Company rules and regulations.• Ensures team’s alignment to the Play'n GO culture and plan for team buildings.• Communicates with other teams and shares information about new initiatives, and projects and leads changes in the team/for the department.• Manage team administration e.g. vacation, sick leave, etc in the HR system.• Regularly provides and receives open and constructive feedback on performance, behavior, and skills to the team members.• Conducts performance reviews according to the company’s current policies and processes and in cooperation with Human Resources and Reporting Manager.• Manage team salaries and conducts salary reviews according to the company’s current policies and processes in cooperation with Human Resources and Reporting Manager. • Collaborate with stakeholders and support functions.• Drives recruitment activities for the team.• Enhances team’s competence and skills through training plans and follow-up on the training budget.• Manage cross teams resource sharing.• Oversee that documentation and designs are up-to-date.• Promote and cherish an environment of collaboration and open discussion within the team and with other teams.• Make sure that team is following agile, ticketing, and transparency initiatives

Malta

My role’s main responsibility is to ensure business continuity and success of the internal IT operations across our company, as well as ensure that IT solutions will support all functions to grow and perform their duties more efficiently, with customer satisfaction, following security standards, and keeping critical services active in a 24/7 operation.• Lead all aspects of IT and IS strategy and operations, and maintenance needed to support the business • Define and maintain routines for asset management, access management, IT operations, incident management, and business continuity • Ensure the risk assessment within the IT area is up to date and carry over constant monitoring • Maintain requirements of ISMS based on PCI DSS and ISO 27001 • Write technical solution documentation and IT internal process and procedures • Act as a champion in Information Security policies and best practices • Liaise with other stakeholders with regards to internal IT audits and system control • Be a point of contact for 3rd party service and equipment providers • Oversee and manage the purchase, maintenance, upgrade, and ad-hoc service requests for new and existing hardware and software used internally within the company • Manage the monitoring of the IT infrastructure • Proactively propose and introduce measures to ensure optimal performance and business continuity and information security • Coordinate and respond to any kind of incidents within the IT area • Take initiative, while aware of the accountability and leadership responsibility that comes with it • Manage IT, staff, by training, coaching, motivating, communicating job expectations, and appraising their performance • Report on the team's relevant KPIs on a regular basis • Balance the work within the team, coordinate leaves, and on-call shifts

Malta

My primary role is to ensure the availability of services delivered at data-centres and office locations that are across multiple European countries, as well as resolve and troubleshoot complex issues and communicate resolutions to both technical and non-technical staff.Certain key skills applied to this role:• Microsoft Windows Server (2012 R2, 2016)• Active Directory• Group Policy• HPE ProLiant Server Hardware (Installation, Configuration, iLO)• HPE OneView• VMware (ESXi 6.5, vCentre 6.5, vRealize, SRM)• Good understanding of networking (VLAN, Subnetting etc.)• Strong written and verbal communication skills• Microsoft Exchange 2007, 2013, 2016• Microsoft 365 (Office 365, SharePoint Online)• Citrix XenApp 6.5• EMC Storage (VNXe, Unity, Unisphere)• Linux Systems Administration (Debian, Ubuntu)• Backup Solutions (Veeam, Backup Exec)• DevOps Systems (Kubernetes, Chef, Jenkins, Terraform, Consul)• Public Cloud Platforms (AWS, Azure, GCP)• ITIL v3 Foundation• Working with different regulatory requirements• Gaming & Betting knowledge

Malta

• Server Installation, Maintenance and Configuration using Windows Server 2008 R2, 2012 and 2012 R2 and Windows Server 2016 (Dell, HP, IBM, SuperMicro);• Creation, maintenance and upkeep of various VMs (Microsoft HyperVizor);• Designing and implementing of network setups – both through CLI and GUI (Cisco); • VoIP installation and maintenance (3CX) with DDI – both softphones and physical phones; • End User Support, Network Printers Setup and Maintenance – mainly Xerox; • Active Directory Design, Setup and Maintenance; • Exchange Design and Implementation (Exchange 2010,2013);• Full Migration – both hybrid and complete on the cloud to Office365;• Virtualization of environments onto Microsoft Azure; • Management of domains – purchasing, renewals and DNS configurations (GoDaddy and NIC Malta);• Site to Site and Client VPN Design and Configuration – Using PFSense and Cisco ASA / Cisco VPN Client; • Server Room / Cabinet Design and Implementation; • UPS and Generators Setup and Monitoring / Maintenance;• CCTV, Alarm Code and Access Control Installation, maintenance and use (BioStar and Bosch);

Malta

I.T Coordinator:• Training of end users on how to use current systems as well as future ones;• Familiarization with the various software’s and systems being used across all different departments;• Acquiring of hardware/software as needed;• Support of local telephony – be it Android/Apple/Windows phones as well as Cisco devices;• Knowledge on various infrastructure hardware that is being used – from servers, call managers, switches, routers, access points etc.;• Communicating and reporting issues to external suppliers as well as other branches of Lufthansa Technik around the world (mainly Europe);• Set up of projectors and other visual aids as needed during classes / meetings;

Malta

- Aside from performing junior system administrator duties, I was also responsible for the company's remote management and monitoring software.- Provide both remote and on-site support to clients across all of Malta, Gozo and internationally (remotely);- Configuration of hardware: routers, switches, modems – mainly Cisco and Mikrotik. As well as set up of laptops, PCs and basic server configurations;- Extensive use of ConnectWise for creation, update and tracking of work tickets;- Keep a constant track of documentation changes and ensure they are always up-to-date and concise;- Perform scheduled maintenance of systems with clients even after work hours (as needed). As well as be on-call one day of the weekend when required;- Help explain systems to both technical and non-technical staff;- Installation, development and up-keep of Labtech (a remote management and monitoring software recently acquired by Eyetech);- Physical passing of cables and network installations;- Extensive hands on with Microsoft systems – ranging from desktop operating systems, to servers (from Windows Server 2003 all the way up to 2012 R2), Office365, etc.;- Extensive use of anti-virus software (mainly AVG and recently BitDefender), deployment on servers through a management console;- Extensive Windows Backup Server and Symantec Backup Exec use