Michael V. Email & Phone Number

Washington, District Of Columbia, United States

Arlington, Virginia, United States

Alexandria, Virginia, United States

• Support Dell Latitudes & Microsoft Surface tablets on Windows 10, and iPhones. Laptops run Windows 10, supported with KACE and encrypted using BitLocker and Sophos SafeGuard. iPhones are managed by AirWatch..
• Maintain and complete tickets using KACE. First line of communication on an open service desk phone line with the ability for the user to open their own tickets via a self-service portal.
• Active Directory Administrative Center used to manage user profiles including resetting passwords, moving OU's, and adding user profiles to groups.
• Troubleshoot HP and Brother printers of varying models, which may include replacing toner, various parts, troubleshooting network-hosted printing queues, and installing printer drivers. ScanSnap and Fujitsu scanners.
• Assist with a refresh project to set up and replace outdated laptops with newer Latitude laptops to prepare for a migration to Windows 11, and a project to configure and replace outdated HP Printers.
• Work on maintaining/troubleshooting issues with the network closet, including assisting in the refresh replacement of a UPS for the building’s server rack, installing network closet camera and environment monitor.

Washington, District Of Columbia, United States

• Support HP laptops on Windows 10, iMacs, iPhones and PIV/Smartcards. Windows laptops run Windows 10, supported with BigFix and Microsoft Endpoint Manager. Bomgar is used to remote in and elevate privileges. iPhones are.
• Maintain and complete tickets using BMC Remedy and ServiceNow. Complete an average of 10-15 tickets per day. Tickets usually arrive from tier 1 help desk team before arriving, so the level of difficulty is generally.
• Active Directory Administrative Center used to manage user profiles including resetting passwords, moving OU's, correct name spelling, unlocking/enabling accounts, and add profile to groups.
• Troubleshoot HP, Cannon, and Lexmark printers of varying models, which may include replacing toner, various parts, troubleshooting network-hosted printing queues, and installing printer drivers.
• Assist with refresh project to replace tablet-based laptops, docking stations, and desktops. This involves testing laptop hardware and software, ensuring policies apply, installing software, and updating docking.

Washington, District Of Columbia, United States

• Prepare technology equipment for new employees. This includes setting up and testing Windows 10 laptops for issues, enabling the user’s Active Directory account, moving their AD account and laptop to the production OU.
• Manage requests, create accounts, and grant access to external services like Relativity and BOX
• Manage and fulfill requests for new hardware including Verizon Air Cards, personal printers, docking stations, RSA tokens, iPhones, and laptops
• Collect/locate and return employees leaving the company and manage the offboarding process to ensure the ticket is completed by the SLA and notate any issues in the incident ticket.
• Assist with conversion projects including Windows 8 to Windows 10, iPhone 6 to iPhone 8 and SE, and breaking down and rebuilding user setups on floors set to be renovated.
• On average, 50 tickets are managed in a week, up to 12 new users need equipment a week, and projects are not included in the average ticket count. Tickets are managed in Remedy

Manassas, Virginia, United States

Arlington, Virginia, United States

- Assist employees with Microsoft Word Suite of Products (Word, Excel, Powerpoint, Access, etc) and the Pulse Secure application so users can remote into the FDIC network. Troubleshoot the intranet services, the automated approval system for granting users access to network resources and licensed software, and updating or renewing laptop and Safenet token.

Centreville, Virginia, United States

-Assist clients by troubleshooting and resolving issues with our proprietary SaaS TEM software using a proprietary management console. This also involves troubleshooting issues with Google Chrome, Firefox, Internet Explorer, Microsoft Edge, and Windows & Mac settings.-Maintain and complete tickets using Service Now and proprietary “Global Helpdesk”.

Springfield, Virginia, United States

-Set up, maintain, and repair end user devices in the company environment, which can include laptops, desktops, cellphones, and desk phones-Support Windows 7, 8.1, 10, Mac devices, iOS, and Android. Also troubleshoot issues in Microsoft Office 365 and issues with external software used to map gas pipe locations and potential vulnerabilities.-Maintain and.

1351 Central Park Blvd, Fredericksburg, VA 22401

-Set up, maintain, and repair arcade machines, attractions (like bumper cars and laser tag equipment) and other building utilities-Assisting in opening and closing the store by powering, setting up, and safety testing the rides, attractions, arcade machines, and utilities.-Work with customers experiencing machine or utility difficulty to ensure customer.

Associate’S Degree, Information Technology

Year Up is a one-year, intensive training program that provides low-income young adults, ages 18-24, with a combination of hands-on skill.

Associate’S Degree, Business Administration And Management, General

Earned 64 college credits towards a Business Administration Associates Degree Relevant courses include: Web Page Design I, Intro to.

High School

Associate'S Of It, Information Technology

Earning college credits towards an Information Technology Degree Relevant courses include: Advanced Database Management, PC Hardware and.