Michael Vacca Email & Phone Number

Manahawkin, New Jersey

– Charged with increasing balance sheet growth and profitability, improving customer retention, and meeting sales and service goal objectives.• Analyze financial needs and sell products and services through needs–based selling, consistently achieving sales performance standards through active participation in all product marketing campaigns, sales development, activities, and referral programs.• Effective in promoting cross–sales opportunities, including investments and mortgages. • Provide personalized banking services to current and prospective customers, consistently seeking to expand customer relationships and provide the highest level of quality customer service. • Assist branch manager in providing guidance and training to new Personal Banker staff.• Contributed to elevating branch banking to #3 in sales for 2011 vs. 22 in 2010.• Selected by Regional Manager to train new hires.

Assistant Vice President/ Branch Sales Manager, Toms River, NJ (Jun. 2007 – May 2009) Successfully turned around failing branch experiencing almost 100% turnover. Increased sales from $46M to $48M. • Consistently ranked #1 in sales. • Planned, managed, and directed daily sales and operations of the branch. • Trained, mentored, and evaluated branch personnel to ensure strong top and bottom line performance. • Exceeded 1st month’s goal by 289%. • Upgraded personnel; restaffed entire branch and reduced turnover by more than 70%.

Charged with turning around failing branch experiencing poor management leadership, eroding assets, and staffing issues. Increased revenue from $36M to $38M.* Recruited Account Executives to bolster staff, increasing from 3 to 5. * Promoted high potential staff to prepare for branch management; improved overall employee satisfaction.

Marketed and sold a portfolio of consumer loan products, consistently exceeding quarterly goals. Achieved personal sales goals through internal and external marketing of loan products. Received numerous district awards for sales performance.

Originally retained as a specialist and after three months charged with turning around the underperforming flooring department with declining sales and poor staff performance. Halted declining sales and improved sales from $1.7M to $2.2M in one year. * Managed and mentored sales team; upgraded staff. * Worked directly with customers on estimates, special orders, and escalated department issues. * Improved customer satisfaction scores; followed up with customers on estimates and post sale installation.

Provided cross-functional expertise in operations management. New business development, and key account management. Established and managed relationships with key accounts, including Exxon Mobil, Hess Oil, New Jersey Transit, State of New Jersey, and the New York Housing Authority; prepared estimates and quotes. Recruited and managed staff of 15. Instrumental in increasing business by 50%.

Ba, Business Management

Education record