Michael Valencia Email & Phone Number

Irvine, California, United States

• Possess hands-on technical proficiency, excel in managing a wide array of IT infrastructures including workstations, servers, mobile devices, printers, network-specific hardware/software, and cloud solutions to bolster business operations.• Experience in offering excellent client support through various channels, proficient in managing Tier 3 incidents and requests, adept at resolving complex technology issues in collaboration with cross-functional teams.• Leverage advanced knowledge in design, implementation, and network support, effectively managing WAN and LAN connectivity, routers, Layer 2 and 3 switching, firewalls, wireless, and security.• Equipped with expertise in managing Microsoft-related technologies, Windows Server (2008 – 2019), Exchange Server (2013-2019), and popular client/server applications including MS Office (2013-365), ERP, QuickBooks, Sage Accounting.• Skillful in designing, deploying, and maintaining Dell/HP server hardware, remote access solutions, cloud-based and virtualization technologies like MS Azure, VMware, Hyper-V, and storage solutions (SAN/NAS).• Accountable for client satisfaction and billable hours, demonstrate the ability to escalate service or project issues beyond agreed service levels.• Draft and present comprehensive statements/scopes of work (SOW) for proposed client projects, addressing infrastructure performance efficiency and availability concerns effectively.• Undertake proactive consulting on software and hardware systems, provide strategic recommendations and follow-ups to enhance client productivity, while ensuring thorough documentation and adherence to company policies.

• Spearheaded and successfully managed diverse projects focused on network and server system upgrades, ensuring seamless transitions and improved efficiency.• Oversaw the administration of Active Directory for 6 business sites, including Group Policy Objects, Security Groups, Permissions, User and Computer accounts, ensuring optimal network security and access control.• Supported a large-scale Windows 10 environment, providing technical assistance to over 150 workstations, resulting in enhanced productivity and user satisfaction.• Demonstrated strong financial acumen by effectively managing the purchase and inventory of IT assets, including servers, workstations, network equipment, and software, optimizing resource allocation and cost savings.• Orchestrated the VMware vSphere environment, encompassing vCenter, virtual machine creation, and datastore maintenance, enabling a reliable and scalable virtual infrastructure.• Successfully configured and maintained HP 2900 series switches, including basic switch configuration and VLAN creation, ensuring seamless network connectivity and performance.• Maintained and optimized Dell PowerEdge Servers, ensuring high availability and stability of critical systems.• Demonstrated expertise in Windows server systems, skillfully managing and maintaining Windows MS Server (2016) to deliver reliable and secure server operations.• Collaborated with Managed Service Provider (GDR Group) on various development, implementation, and installation projects, including MS O365, server upgrades, and switch hardening, contributing to a robust and secure IT environment.• Developed and maintained comprehensive server and network documentation, facilitating efficient troubleshooting and knowledge sharing across the organization.

Irvine, Ca

• Spearheaded Active Directory management, handling user/computer accounts, server operations, and network drive security, contributing to seamless operations in a fast-paced corporate center of 300 users.• Oversaw comprehensive system administration support for Windows, inclusive of server/workstation upgrades, backup, disaster recovery monitoring, and regular patch deployment via Microsoft WSUS.• Streamlined asset inventory by maintaining and organizing software/hardware, ensuring software license compliance and up-to-date tracking.• Administered server management, including operations of server 2008 file servers and nightly backups using Backup Exec 2012, securing data integrity and operational continuity.• Provided robust desktop support and served as the top-level escalation point for users, administrators, and other IT groups, resolving complex issues and enhancing user experience.• Mastered network management by assisting network engineers in reviewing server logs, troubleshooting network printers, and maintaining peripheral devices, ensuring a functional and error-free network environment.• Championed the management of virtual environments, building, managing, and maintaining virtual machines utilizing VMware vSphere 5.1, fostering operational efficiency.• Collaborated closely with Cisco vendors to uphold the integrity of all routers and switches, playing a key role in maintaining network stability and performance.

• Administered Active Directory and Exchange Server 2003, including maintenance of user accounts, groups, and security access requirements for network drives and software applications, demonstrating comprehensive IT infrastructure management skills.• Executed network administration tasks such as configuring DNS for name resolution and DHCP for automatic IP address provisioning, leading to seamless and efficient network operations.• Performed robust patch management using Shavlik, contributing to the overall system security and stability by ensuring all systems were up-to-date and protected from potential vulnerabilities.• Demonstrated proficiency in SQL Server 2000/2005 and Exchange Server 2003 administration, including monitoring and maintenance of application and server log files using Hyena for optimized performance and system health.• Deployed software applications and managed their upgrades via Group Policy, while also publishing software applications to Citrix 4.0/4.5 environment, enhancing end-user access and efficiency.• Skillfully maintained network backup systems and executed file restoration using Backup Exec, guaranteeing data integrity and business continuity in the event of data loss.• Proactively provisioned and installed fully configured systems on new workstations for client deployment using Symantec Ghost, accelerating system readiness and reducing setup time.• Handled general network administration, file and directory design and maintenance, enterprise applications implementation, and desktop support, providing holistic IT support to enhance the organization's technical operations.