Helping clients identify and implement operation and technology solutions to address their benefits, HR, and IT challenges.

Highly motivated and results driven Business Leader with over 28 years of experience in Human Resource Consulting and Outsourcing. Professional experience includes managing HR technology, Benefits Strategy/Delivery, and Business Process Outsourcing for various Fortune 500 companies. Accountable for all aspects of client relationship including strategy, commercial leadership, client satisfaction, and business performance.Serving as a strategic advisor to my clients, representing all business lines and solutions offered by Alight. A trusted partner with a focus on understanding my client's business challenges and objectives. Responsibilities include HR strategy and benefits design, client growth and retention, P&L leadership, contract management, client governance and customer satisfaction.

Accountable for strategy and exceptional HCM, Benefits, and Payroll delivery to a portfolio of large market clients. Primary responsibilities include managing client P&L, contract management, client governance, as well as growing and developing colleague talent and engagement.I have a focus on client satisfaction and retention while simultaneously growing and expanding services. I lead the coordination of contract negotiations, as well as direct management for a team of colleagues which includes employee development, compensation, and performance management.

Since joining Aon in 2010 I have held a variety of management positions focused on strategies to evolve the user experience, and innovative delivery of benefits and technology services in the corporate sector.

Since joining Hewitt in 2001 I have held a variety of management positions focused on client delivery of benefits administration services. I have managed many aspects of client delivery throughout my career including benefits administration, call center management, benefits systems implementations, financial operations, performance standards adherence, and project scope management. My client work at Hewitt has spanned various industries including Financial Services, Public Utilities, Pharmaceuticals, Retail, and Media Organizations

I managed various aspects of client delivery while at Towers Perrin including benefits administration delivery, call center management, benefits systems implementations, financial operations, performance standards adherence, and project scope management.