Michael Verlangieri Email & Phone Number

Cape Coral, Fl, Us

New Haven, Connecticut, United States

• Identifying gaps in training content and materials that need creation or updating to generate higher effectiveness and efficiency among medical billing staff.• Development of curriculum from the ground up. • Creation of courses and program materials that can enhance CPa’s commitment to becoming a learning organization.• Developing CPa’s training process and procedures while providing for employee engagement and development.• Identifying current and future training needs.• Creation of a curriculum for all levels within CPa.• Design, develop, implement, and facilitate training courses and programs.• Leading programs to assist employees with transitions due to technological changes, acquisitions, and mergers.• Communicating with leadership, SMEs, and all team members to ensure that all development needs are met. • Resolving any specific problems and tailoring training programs, as necessary.• Oversaw the training function while also developing engaging educational content that reinforced the organization's culture among staff members.• Orchestrated content development for diverse learning needs, ensuring high-quality material.

Lee County, Florida, United States

• Substitute classroom teacher for grades K through 12 in Lee County

Sarasota, Florida, United States

• Supervised 8 FTEs, fostering a growth-conducive, productive work environment.• Spearheaded the joint development and execution of extensive leadership education and engagement initiatives to enhance employee performance and organizational efficiency.• Collaborated closely with operational leadership to define objectives and formulate training plans that met both short-term and long-term organizational goals.• Enabled cross-department collaboration through manager and leadership development programs, fostering professional relationships across various departments.• Continuously monitored, evaluated, and reported on program effectiveness, ensuring alignment with current expectations and industry standards.

Fort Myers, Florida, United States

• Established a certification pathway for clerical staff to become Certified Medical Assistants, promoting career advancement from administrative to clinical roles.• Managed internal learning at MPG, including infrastructure development, curriculum design, program delivery and call center onboarding, facilitated by a competent team of 10 full-time employees.• Led design and delivery of effective learning initiatives via methods like instructor-led sessions, interactive videos, eLearning modules, animations, and screencasts.• Pioneered an innovative, novel program enabling Providers to earn CME credits through internal meetings, conferences, and comprehensive eLearning courses.• Oversaw the successful execution of comprehensive reporting on learning outcomes ensuring continuous improvement in employee development programs.• Strategically aligned talent management with MPG's Core Values and strategic objectives, driving organizational growth in a dynamic environment.• Collaborated with leaders across multiple MPG locations to develop training strategies that enhanced individual and organizational performance.• Created and deployed cyber security curriculum and tracking to achieve HIGHTRUST certification for the organization

New Jersey, United States

• Spearheaded the creation and implementation of industry-leading learning strategies, techniques, and processes for R&D employees as well as clinical trial teams.• Leveraged skills in performing thorough learning needs assessments with CTL&D colleagues and SMEs to guarantee anticipated results from training designs.• Orchestrated content development for diverse learning needs, ensuring high-quality material.• Executed project management tasks accurately, acting as main contact for external vendors.• Engineered training programs to boost knowledge and skills across diverse departments.• Nurtured stakeholder relations via efficient communication and engagement tactics.• Streamlined learning and efficiency measures to optimize training outcomes.

New York, New York

• Develop case management transition program including learning, processes, procedures, and resource materials for successful transition of case management responsibility from case managers to the nursing staff at the centers.• Restructure Epic (EMR) training and delivery to increase effectiveness and efficacy for users; decreasing time to productivity for all roles through creation of behavioral objectives and interactive competency assessments.• Create and implement programs to build employee engagement and improve the patient experience. • Identify and assess the training needs of staff by conferring with managers and supervisors.• Plan and design appropriate training interventions and materials after taking these assessments into consideration.• Evaluate training outcomes to offer evidence of training’s impact on organizational change.• Plan and detail training strategies, objectives, and timelines in order to create a developed and effective curriculum design.• Manage comprehensive onboarding program for all new hires and contingent workers (e.g., contracted doctors, residents, interns, students, temporary staff) • Coordinate, schedule, and conduct Orientation sessions• Build out post-Orientation program (e.g., mentorships, check-in sessions, surveys) • Create, update, and deliver training courses.• Research and procure external training programs to meet the organization's needs in a cost-effective and timely manner.• Amend and revise training materials as necessary.• Keep up with and apply the latest teaching techniques to a corporate training environment. • Work to keep training programs interactive and designed based upon adult learning theory to engage trainees.• Create tools and resources to identify and socialize workplace expectations of ACPNY employees.• Partner with key stakeholders to define employee expectations and amend, as appropriate.

Greater New York City Area

• Guided consultants in the design, delivery, and implementation of hospital-wide training programs within Training and Development's curriculum.• Supported consultants by optimizing their ability to deliver effective organization-wide training.• Strategized comprehensive project management for significant training initiatives.

Mt Laurel Nj

• Primary Human Resource Generalist for regional business partners; responsible for executing new and managing current regional training programs that promote and facilitate the development of a skilled, high-performance, motivated workforce.• Provided support with recruiting, performance management, benefits, HRIS, training, and employee relations in the region.• Supported company initiatives, including client interaction and implementations.• Developed programs and created training presentations, including written presentations and facilitator/participant guides.• Conducted training and development programs for the region as required by local operations needs and corporate priorities.• Maintained regional training database of class schedules, registrations, and attendance.• Managed Accelerated Management and Management Development Programs • Conducted on-site custom training programs for region, including new hire onboarding and new site onboarding.• Established and maintained collaborative working relationships with managers and employees in the region. • Assisted in coordinating/conducting interviews within the region; worked with recruiter to place employees in available positions.• Aided in employee counseling, coaching, and proper documentation of performance issues.

Somerset Nj

• Built and maintained relationships with business partners, clients, and management teams to determine training needs; identified performance gaps and ensured all training programs met the objectives of the organization.• Developed relationships with consulting companies and selected suitable external resources.• Coordinated training activities to support operational business needs.• The program concentrated on developing interpersonal skills, retail sales and technical capabilities.• Led field-based facilitation team.• Translated business goals into training strategies and managed resources to accomplish training design, development, and delivery of projects.• Consulted with area operations management to determine appropriate interventions (training and non-training) designed to raise performance of area staff (including leadership)• Observed, monitored, and coached training team on key competencies of facilitation and adult learning principles; provided formal and informal feedback.• Led cross-functional training project teams to produce course materials, presentations, and statistical analyses.• Facilitated leadership program, including the classes Essentials of Leadership, Getting Started as a New Leader, and How to Document Employee Performance• Created and rolled out a frontline associate retail program.• Conducted, assessed, and evaluated testing systems to analyze the effectiveness of training programs and identify performance gaps.• Developed project plans that monitored deliverables; tracked associated metrics.• Designed customized training solutions from classroom to online environments based on needs assessments, client requests, and business objectives.• Selected appropriate instructional methods, including individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role-play and computer-based training.

Somerset Nj

• Developed and delivered soft skills classes as well as industry specific programs for 400 associates in the New York Metro Region.• Delivered training using creative facilitative techniques and a variety of formats and media such as PowerPoint, video, WebEx, over head, lecture, group discussion, brainstorming, experiential learning, group discussion and more.• Trained area staff in the use of products and services in the wireless services arena.• Delivered sales focused training to non-sales personnel to increase sales of cellular accessories and data services. • Created Access database to insure national and regional training initiatives and goals were met.• Identified training and development solutions to address specific business issues and evaluated training results.• Assisted all levels of management in coaching and monitoring the progress of employees.

West Long Branch, Nj

• Responsible for managing, training, and motivating a staff of six service technicians daily. • Daily responsibilities included heavy customer contact in a retail environment, managing a technical staff that installed, programmed, and maintained cellular products.• Reported on a daily, weekly, and monthly basis on shop productivity and performance.• Insured adherence to all client methods and procedures, through training and evaluation

Lutherville Md

Service Manager (July 1995 to December 1999) Regional Operations Manager (December 1999 to December 2000)• Handled all aspects of day-to-day business functions in a client / vendor relationship. Responsibilities included maintaining a staff of eighty employees in fourteen retail locations throughout New Jersey.• Recruit, hire, train, deploy and manage personnel to maintain staffing and customer satisfaction levels in all retail locations.• Performed store visits on a regular schedule to evaluate the service staff regarding meeting the client’s contracted performance standards and Americom’s internal policies and procedures. • Helped develop and maintain methods and procedures to improve service levels and staff skills. • Generated productivity and compliance reports for client on weekly, monthly, and quarterly basis. Generated internal reports on overtime, employee turnover, headcount allocation and staffing costs. Responsible for preparing the monthly billing for services.• Requested to lead special project to launch new business expansion in Ohio and Kentucky. Responsible for start-up and operating budgets, process development, recruiting, training, and daily communication with client.

Bachelor Of Arts (Ba), Humanities/Humanistic Studies

Liberal Arts / Humanities

High School