Outsourced Services Owner
CurrentAccountable for Outsourced Services delivered to the Woolworths Retail and Corporate divisions
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@au.unisys.com
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Michael Vickers is listed as Outsourced Services Owner at Woolworths Limited, a with 39505 employees, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at au.unisys.com and a matched LinkedIn profile for Michael Vickers.
Michael Vickers previously worked as APAC Enterprise Computing Director at Unisys Australia and APAC End User Services Director at Unisys. Michael Vickers studied at Oakhill College.
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I have a history of recruiting, developing and leading high performing multinational teams delivering outsourced IT solutions to both the public and private sectors. I enjoy matching a set of business requirements to a delivery solution and seeing that through the Service Management lifecycle.I am a delivery leader with over 10 years experience in the IT outsourcing industry. Expertise in project management, operations and business solution development. Extensive experience in the management of a diverse range of people, cultures and team sizes ensuring successful delivery of service from 1st level Contact Centre support through to complex Cloud based solutions. Demonstrated success working with customers in partner based engagements designing and implementing cutting edge outsourced IT solutions across a wide range of organisations managing them through to delivery by my teams.Operations Management• Management of teams up to 250 staff in size with full P&L responsibility• Full end to end ITIL based Service Management process design and implementation• Experience across Service Desk, Network, Server, Mid Range and Data Centre Management• Extensive Global management experience. Management of remote teams in Australia, China, North America, New Zealand, India and Singapore• Demonstrated ability to bring new thinking to solve both customer and inward facing delivery issues resulting in significant cost reduction and value add to customers.Programme Management• Consumerisation of IT solution development and deployment. Cloud solutions both resold from the market and the build of proprietary offerings across the VMWare and Microsoft stacks. Mobility based solutions addressing BYOD industry shift.• Workforce optimisation. Various pieces of work through my tenure rationalising, redistributing and reducing cost from the business in line with customer requirements and internal strategic direction.
Listed skills include Service Delivery, Itil, It Service Management, and Outsourcing.
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Accountable for Outsourced Services delivered to the Woolworths Retail and Corporate divisions
Sydney, Australia
Accountable for the Asia Pacific Enterprise Compute stream providing outsourced Cloud, Network, Server, Mid Range and Data Centre services to both public and private sectors delivered across 7 Asia Pacific delivery locations with in excess of 150 staff
Sydney, Australia
Delivery of contracted End User (Service Desk and 2nd Level Desktop) services across 5 locations in Asia Pacific handling a combined 60,000 contacts a month in 7 languages.
Sydney, Australia
Subject Matter Expert support across pre sales, sales, implementation and BAU delivery of new customers to the region. Design and articulation of a solution to customer requirements, cost modelling and project management of the deployment. Analysis and remediation of problem areas of delivery in region, driving improvement via process and management maturity.
Shanghai City, China
Deployed to Shanghai to design and implement Service Desk, Network Monitoring and Application Management Services process and infrastructure to support the global direction of an Asia Pacific based low cost geography outside of India. Growth from 15 FTE to 110 FTE during my tenure.
Other employees you can reach at woolworthsgroup.com.au. View company contacts for 39505 employees →
Danielle Erends
Colleague at Woolworths LimitedTasmania, Australia
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Grant Mcmahon
Colleague at Woolworths LimitedGreater Sydney Area, Australia
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Rajesh Karunakaran
Colleague at Woolworths LimitedSydney, New South Wales, Australia
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Huseyin Furan
Colleague at Woolworths LimitedGreater Sydney Area, Australia
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Jacqueline Mcmahon
Colleague at Woolworths LimitedSydney, New South Wales, Australia
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Warren Thomson
Colleague at Woolworths LimitedMelbourne, Victoria, Australia
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Troy Elliott
Colleague at Woolworths LimitedWollongong Area, Australia
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Abdullaye Swaray
Colleague at Woolworths LimitedAustralia
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David Ristevski
Colleague at Woolworths LimitedHurstville, New South Wales, Australia
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David Schumann
Colleague at Woolworths LimitedSpring Gully, Victoria, Australia
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Michael Vickers works for Woolworths Limited.
Michael Vickers is listed as Outsourced Services Owner at Woolworths Limited.
AeroLeads has found 1 work email signal at @au.unisys.com for Michael Vickers at Woolworths Limited.
Michael Vickers is based in Greater Sydney Area, Australia while working with Woolworths Limited.
Michael Vickers has worked for Woolworths Limited, Unisys Australia, and Unisys.
Michael Vickers's colleagues at Woolworths Limited include Danielle Erends, Grant Mcmahon, Rajesh Karunakaran, Huseyin Furan, and Jacqueline Mcmahon.
You can use AeroLeads to view verified contact signals for Michael Vickers at Woolworths Limited, including work email, phone, and LinkedIn data when available.
Michael Vickers studied at Oakhill College.
Michael Vickers is listed with skills including Service Delivery, Itil, It Service Management, and Outsourcing.
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