Michael Vickers Email & Phone Number

Narellan, Nsw

Managing all operational aspects of the self-storage facility. Working to targets and company KPIs, business planning, reporting, supervising employees and a strong focus on developing the business and sales. The role has a broad management focus and responsibility and is hands on. The position requires a commercial approach to store operation with the aim of increasing sales.Duties:• Sales – Actively engaging customers and driving the conversion of enquiries into sales, developing and coaching employees to deal professionally with enquiries and sales of storage, merchandise stock and add-ons, performing key analysis of store sales statistics and targets including reviewing actual vs. schedule sales on a regular basis.• Debt Management - Managing and assisting customers with their accounts, resolving and ensuring complaints are dealt with professionally, maintaining an accurate correspondence history with all customers and following up with debtors on a regular basis.• Staff supervision - Developing communication mechanisms to enhance professional team communication between store employees and Head Office, assisting in the recruitment, application and appraisal phases and supporting company training initiatives.• Marketing - Implementing a quarterly store Marketing Plan and regularly engaging in local/community based marketing, developing the store marketing database and identifying opportunities for development.• Store Administration - Maintaining accurate customer records, reconciling store customer accounts and managing accounts receivable, producing financial and business activity reports and managing the receipt of merchandise.• WHS – Ensuring the health and safety of employees and customers, monitoring security systems, arranging regular testing of systems, ensuring the cleanliness and presentation of the store and conducting daily checks of the store to identify potential hazards,

Sydney, Australia

The Store Manager plays a vital role by managing all operational aspects of a self storage facility. Working to targets and company KPIs, the role includes business planning, reporting, supervising employees and a strong focus on developing the business and sales. The role has a broad management focus and responsibility and is hands on. The position requires a commercial approach to store operation with the aim of increasing sales. Key responsibilities:• Sales – Actively engaging customers and driving the conversion of enquiries into sales, developing and coaching employees to deal professionally with enquiries and sales of storage, merchandise stock and add ons, performing key analysis of store sales statistics and targets including reviewing actual vs schedule sales on a regular basis• Debt Management - Managing and assisting customers with their accounts, resolving and ensuring complaints are dealt with professionally, maintaining an accurate correspondence history with all customers and following up with debtors on a regular basis• Staff Supervision - Developing communication mechanisms to enhance professional team communication between store employees and Head Office, assisting in the recruitment, application and appraisal phases and supporting company training initiatives• Marketing - Implementing a quarterly store Marketing Plan and regularly engaging in local/community based marketing, developing the store marketing database and identifying opportunities for development• Store Administration - Maintaining accurate customer records, reconciling store customer accounts and managing accounts receivable, producing financial and business activity reports and managing the receipt of merchandise• WHS – Ensuring the health and safety of employees and customers, monitoring security systems, arranging regular testing of systems, ensuring the cleanliness and presentation of the store and conducting daily checks of the store to identify potential hazards

Balmain

Duties:• All aspects of managing and operating a small business -specialising in automotive services such as repairs, upgrades and road-worthy compliance• Recruiting, training and supervising staff – both office and workshop• Managing sales and marketing – website, social media, advertising campaigns• Maintain payroll, financials and bookkeeping (accounts payable and receivable)• Sourcing and negotiating ongoing supplier relationships with traders• Managing inventory stock control using industry databases and standards• Setting, measuring and achieving KPI’s and performance goals• Overseeing WHS procedures and employee welfare

NSW State Delegate 1994-1999Duties: • Representing the views and concerns of owner-operator Carline Muffler stores as the delegate for the NSW Division• As a small business owner, I could relate to the needs, views and concerns of the other owner-operators. These views were represented to the Carline Muffler Group’s management team to influence their strategic decision making regarding the future of the business.

Duties:• Managing 8 stores in the Sydney Metropolitan Area• Supervising a team of 24 members of staff• Managed the bookkeeping, payroll and accounts• For each store, overseeing sales and conducting analysis, recruiting and training and retaining staff, managing inventory stock control, monitoring KPI’s and performance metrics and observing up to date WHS practices

• Managed a territory representing Berklee and their product range to customers in the Automotive Industry

Initially starting as, a Storeman and progressing to Warehouse Manager.Duties:• Leading a team in the area of business operations• Maintaining high calibre customer service and providing technical support• Receiving, picking, packing, dispatch and transport of products • Liaising with and fostering relationships with company suppliers • Managing inventory stock control• Oversee regular stock takes and inventory analysis• Working closely with senior management to implement business goals• Ensuring safe work practices were followed

Initially starting as a Junior Storeman and progressing to Department Manager.

Diploma Of Management

Marketing Stage 3