Michael Vickers Email & Phone Number

Narellan, NSW

• Managing all operational aspects of the self-storage facility. Working to targets and company KPIs, business planning, reporting, supervising employees and a strong focus on developing the business and sales. The role.
• Sales – Actively engaging customers and driving the conversion of enquiries into sales, developing and coaching employees to deal professionally with enquiries and sales of storage, merchandise stock and add-ons.
• Debt Management - Managing and assisting customers with their accounts, resolving and ensuring complaints are dealt with professionally, maintaining an accurate correspondence history with all customers and following.
• Staff supervision - Developing communication mechanisms to enhance professional team communication between store employees and Head Office, assisting in the recruitment, application and appraisal phases and supporting.
• Marketing - Implementing a quarterly store Marketing Plan and regularly engaging in local/community based marketing, developing the store marketing database and identifying opportunities for development.
• Store Administration - Maintaining accurate customer records, reconciling store customer accounts and managing accounts receivable, producing financial and business activity reports and managing the receipt of.

Sydney, Australia

• The Store Manager plays a vital role by managing all operational aspects of a self storage facility. Working to targets and company KPIs, the role includes business planning, reporting, supervising employees and a.
• Sales – Actively engaging customers and driving the conversion of enquiries into sales, developing and coaching employees to deal professionally with enquiries and sales of storage, merchandise stock and add ons.
• Debt Management - Managing and assisting customers with their accounts, resolving and ensuring complaints are dealt with professionally, maintaining an accurate correspondence history with all customers and following.
• Staff Supervision - Developing communication mechanisms to enhance professional team communication between store employees and Head Office, assisting in the recruitment, application and appraisal phases and supporting.
• Marketing - Implementing a quarterly store Marketing Plan and regularly engaging in local/community based marketing, developing the store marketing database and identifying opportunities for development
• Store Administration - Maintaining accurate customer records, reconciling store customer accounts and managing accounts receivable, producing financial and business activity reports and managing the receipt of.

Balmain

• Duties:
• All aspects of managing and operating a small business -specialising in automotive services such as repairs, upgrades and road-worthy compliance
• Recruiting, training and supervising staff – both office and workshop
• Managing sales and marketing – website, social media, advertising campaigns
• Maintain payroll, financials and bookkeeping (accounts payable and receivable)
• Sourcing and negotiating ongoing supplier relationships with traders

• NSW State Delegate 1994-1999Duties:
• Representing the views and concerns of owner-operator Carline Muffler stores as the delegate for the NSW Division
• As a small business owner, I could relate to the needs, views and concerns of the other owner-operators. These views were represented to the Carline Muffler Group’s management team to influence their strategic decision.

• Duties:
• Managing 8 stores in the Sydney Metropolitan Area
• Supervising a team of 24 members of staff
• Managed the bookkeeping, payroll and accounts
• For each store, overseeing sales and conducting analysis, recruiting and training and retaining staff, managing inventory stock control, monitoring KPI’s and performance metrics and observing up to date WHS practices

• Managed a territory representing Berklee and their product range to customers in the Automotive Industry

• Initially starting as, a Storeman and progressing to Warehouse Manager.Duties:
• Leading a team in the area of business operations
• Maintaining high calibre customer service and providing technical support
• Receiving, picking, packing, dispatch and transport of products
• Liaising with and fostering relationships with company suppliers
• Managing inventory stock control

Initially starting as a Junior Storeman and progressing to Department Manager.

Diploma Of Management

Marketing Stage 3