In my current role, I oversee strategic planning and business development for the divisions of CSMG Cardiology and Cal Heart. My focus is on creating new programs, expanding into new regions, and championing a culture of safety and performance, particularly in relation to patient satisfaction, quality, and access. Human Resources: Attracting, retaining, developing, and evaluating personnel. Currently have 71 (48 direct and 23 indirect) ancillary staff and 31 providers under my span of control across 3 offices. In May 2024 Glint Survey: Scored 88 for Manager Effectiveness, 84 for Engagement and 83 for Employee Wellbeing which were +6, +3 and +7 vs the Organization.Financial: Assisted in the development of operating and capital budgets; effectively controlled non-wage expenses in line with budgetary guidelines. Managed budgets totaling $13 million and achieved an 11% improvement on the budget bottom line within my span of control.Collaboration: Successfully completed the Specialty Patient In-basket Need (SPIN) Project A3, which resulted in a reduction in message touches, decreased average in-basket hours per week for providers, and increased Virtual Visit/Telephone encounters. Collaborate with other managers and departments to enhance patient experience and optimize the revenue cycle. Leadership: Demonstrate effective leadership by role modeling, mentoring, and influencing others. I promoted two employees to Clinical Operations Manager.Implementation: I successfully led the Go-lives for six key projects within my span of control, including piloting CS-Link Hyperdrive in Cardiology Towers before expanding it to other departments. Other projects included the Go-lives for eConsents, the Template Optimization Project, the Changeover for referral, Check-In Documentation to Navigators, and the TIA referral workqueue. Navigate departments through electronic medical record (EMR: Epic)

Responsible for planning, directing and monitoring all operational aspects of multiple departments which included: Cardiology, and Pulmonology. - Collaborated with EIS to create a telecommuting workflow for the Medical Network staff in response to the pandemic.- Led multiple subgroups in the successful launch preparation of the Access Care Experience Team (ACET) in 2021, now known as PACC (call team). - Widely recognized for achieving Outstanding Employee Engagement Results in the GLINT Survey in 2020 and 2021.Human Resources: Attracting, retaining, developing and evaluating personnel. Supervision of 57 ancillary staff.Financial: Assist with development of operating and capitol budgets; controlled non-wage expenses in accordance with budgetary guidelines.Collaboration: Work with other managers and related departments to improve the impact of the patient experience and revenue cycle.Leadership: Demonstrate effective leadership by role modeling, mentoring and influencing others.Implementation: Navigate departments through electronic medical record (EMR: Epic)

Assist with managing operations for several departments. Create and maintain service and rounding scheduled for all providers. Facilitate referrals for from kidney and liver transplant team. Prepare annual performance appraisals. Prepare professional development write-ups. Maintain time cards for over 50 employees. Identify problem and define workflows. Monitoring and working with physician/staff to close all open encounters for outstanding charges. Daily mentoring and training of staff. Manage patient and staff complaints by diffusing situations and offering solutions. Review and manage CS-Link WQ's.

Provided administrative physician support. Managed physician outlook calendar and meetings. Scheduled and confirmed appointments. Obtained authorizations and referrals for services requested or provided by physician. Greeted patients and ensured that paperwork was processed correctly. Provided insurance verification.