Michael Vincent Email & Phone Number

North Canton, Oh, Us

Akron, Ohio, United States

Team manager focusing on fraud investigations and mitigation. Assisted in onboarding onshore and offshore Fraud phone teams in 2022, including creating and updating work instruction documents, staffing and scheduling reviews, real-time auditing and coaching, and monthly call reviews with offshore vendors. Through hands-on coaching and development opportunities, direct reports finished 2023 fiscal year with cumulative 97% accuracy of audited work relating to internal Quality guidelines and 95% accuracy relating to internal and external Compliance and Regulatory guidelines

Columbus, Ohio Area

Supervisor for multiple teams within the Account Protection department, including: Consumer Deposits Investigations, Enhanced Fraud Detection, Inbound Triage, and Commercial Card Investigations. Three times given Company award for “exceptional contributions to the business.” Assisted in onboarding of $2.2 billion consumer deposits program specializing in High Yield Savings Accounts and Max My Interest Accounts.

Columbus, Ohio Area

Coached associates by utilizing various tools and methods, including creating post-new hire training sessions involving UAT Vcars and self-created policy tests distributed to inbound call associatesBecame main point of contact in department regarding compromise reissues and was responsible for sending communication to all department associates

Columbus, Ohio Area

Worked directly with Fraud Strategy team to communicate current fraud trendsAnalyzed and identified potential fraudulent activity while working 26 Ad Hoc reportscreated by the Fraud Strategy teamAssisted in the savings of $82.5 million in potential fraud loss in 2015 by identifying fraud trends and minimizing loss through working Ad Hoc reports

Columbus, Ohio Area

Investigated fraud cases while completing investigation of cases within departmental guidelines with follow-up on all confirmed suspectsConsistently ranked in top ten of department agents based on accuracy of work related to Regulatory, Compliance, and Quality guidelines

Supported the operation of the Best Buy store by monitoring store safety and security.Coached peers on the importance of an offensive shrink strategy while encouraging a store of 100+ employees to play a key role in proactively managing shrink while profitably growing the businessManaged and lead the store Shrink & Safety CommitteeInteracted and cooperated with local authorities in legal matters involving internal and external cases theft

Assisted in the recruitment and admissions of potential students to Brown Mackie College – North Canton.• Scheduled and conducted interviews with prospective students for admissions into the College on a daily basis• Assisted students with the admissions process, through the first day of class, on a monthly basis• Marketed the College and campus events via mailing flyers and brochures to people of interest• Updated students’ personal files using online databases

Helped provide a positive experience for members in various degrees of service. • Created flyers, with Microsoft Publisher, regarding upcoming events to be placed around the Gillie Center • Updated filing system to increase proficiency between members and staff • Provided daily assistance to members and guests through various forms of social media

Akron, Oh

Assisted in various tasks on a daily basis to strengthen the game-experience of Racers fans.• Assisted in promotion of Racers Merchandise Garage, including experience dealing with upwards of 500 fans per game• Helped accommodate fans in the area of ticket sales• Managed a concession stand