Michael Vincent Email and Phone Number
Michael Vincent work email
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Michael Vincent personal email
A leader with over eight years of management experience and ten years of experience in the financial and customer service industries. Currently in department management with 15+ direct reports focused on increased productivity, accurate procedural execution, company culture of engagement and growth and development, and outside-the-box thinking. Assisted in successful onboarding of onshore and offshore phone teams, as well as onshore deposits fraud team, which helped generate $2 billion in accounts receivable, and commercial card investigations team.
Concora Credit
View- Website:
- about.concoracredit.com
- Employees:
- 580
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Business Process ManagerConcora CreditNorth Canton, Oh, Us
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Unit Manager, FraudConcora Credit Jun 2021 - PresentAkron, Ohio, United StatesTeam manager focusing on fraud investigations and mitigation. Assisted in onboarding onshore and offshore Fraud phone teams in 2022, including creating and updating work instruction documents, staffing and scheduling reviews, real-time auditing and coaching, and monthly call reviews with offshore vendors. Through hands-on coaching and development opportunities, direct reports finished 2023 fiscal year with cumulative 97% accuracy of audited work relating to internal Quality guidelines and 95% accuracy relating to internal and external Compliance and Regulatory guidelines
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Account Protection SupervisorAlliance Data Aug 2016 - May 2021Columbus, Ohio AreaSupervisor for multiple teams within the Account Protection department, including: Consumer Deposits Investigations, Enhanced Fraud Detection, Inbound Triage, and Commercial Card Investigations. Three times given Company award for “exceptional contributions to the business.” Assisted in onboarding of $2.2 billion consumer deposits program specializing in High Yield Savings Accounts and Max My Interest Accounts. -
Operations LeadAlliance Data Mar 2016 - Aug 2016Columbus, Ohio AreaCoached associates by utilizing various tools and methods, including creating post-new hire training sessions involving UAT Vcars and self-created policy tests distributed to inbound call associatesBecame main point of contact in department regarding compromise reissues and was responsible for sending communication to all department associates
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Enhanced Fraud Detection AssociateAlliance Data Sep 2015 - Feb 2016Columbus, Ohio AreaWorked directly with Fraud Strategy team to communicate current fraud trendsAnalyzed and identified potential fraudulent activity while working 26 Ad Hoc reportscreated by the Fraud Strategy teamAssisted in the savings of $82.5 million in potential fraud loss in 2015 by identifying fraud trends and minimizing loss through working Ad Hoc reports
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Fraud InvestigatorAlliance Data Jan 2014 - Sep 2015Columbus, Ohio AreaInvestigated fraud cases while completing investigation of cases within departmental guidelines with follow-up on all confirmed suspectsConsistently ranked in top ten of department agents based on accuracy of work related to Regulatory, Compliance, and Quality guidelines
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Asset Protection LeadBest Buy Oct 2011 - Jan 2014Supported the operation of the Best Buy store by monitoring store safety and security.Coached peers on the importance of an offensive shrink strategy while encouraging a store of 100+ employees to play a key role in proactively managing shrink while profitably growing the businessManaged and lead the store Shrink & Safety CommitteeInteracted and cooperated with local authorities in legal matters involving internal and external cases theft -
Assistant Director Of AdmissionsBrown Mackie College Nov 2010 - May 2011Assisted in the recruitment and admissions of potential students to Brown Mackie College – North Canton.• Scheduled and conducted interviews with prospective students for admissions into the College on a daily basis• Assisted students with the admissions process, through the first day of class, on a monthly basis• Marketed the College and campus events via mailing flyers and brochures to people of interest• Updated students’ personal files using online databases -
InternGillie Senior Recreation Center Jun 2010 - Aug 2010Helped provide a positive experience for members in various degrees of service. • Created flyers, with Microsoft Publisher, regarding upcoming events to be placed around the Gillie Center • Updated filing system to increase proficiency between members and staff • Provided daily assistance to members and guests through various forms of social media
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General EmployeeAkron Racers Jun 2008 - Aug 2008Akron, OhAssisted in various tasks on a daily basis to strengthen the game-experience of Racers fans.• Assisted in promotion of Racers Merchandise Garage, including experience dealing with upwards of 500 fans per game• Helped accommodate fans in the area of ticket sales• Managed a concession stand
Michael Vincent Skills
Michael Vincent Education Details
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Sport Humanities & Sport Leadership
Frequently Asked Questions about Michael Vincent
What company does Michael Vincent work for?
Michael Vincent works for Concora Credit
What is Michael Vincent's role at the current company?
Michael Vincent's current role is Business Process Manager.
What is Michael Vincent's email address?
Michael Vincent's email address is mi****@****ata.com
What schools did Michael Vincent attend?
Michael Vincent attended The Ohio State University.
What skills is Michael Vincent known for?
Michael Vincent has skills like Loss Prevention, Asset Protection, Promotions, Sales, Academic Advising, School Marketing, Online Data Entry, Twitter, Facebook, Social Media, Social Networking, Sports.
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Michael Vincent
Los Angeles, Ca3bycentgroup.com, h-dam.com, hotmail.com
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