Implemented strategic changes for continued sales growth, operational excellence, and enhanced customer experience. Responsible for a team of 7 Account Executives and 2 Sales assistants. Team generated $21M in sales for fiscal year 2023. Personally generated $2.5M in sales for fiscal year 2023.Call center scored all-time high excellence rating in fiscal year 2023.Exceeded Net shipped sales fiscal 2023 yearly goal by 7%.Assumed the role of Acting General Manager for Fiscal year 2022 October to November, executing all responsibilities and duties associated with the position.Increased sales 17% for DWR and 21% for HAY in fiscal year 2022.Achieved top seller status of $3.6M yearly for fiscal years 2020 and 2021.Oversaw Klarna Virtual chat, onboarded new account executives, and provided weekly business analysis for 3 brands. Provided business analysis of Virtual studio sales team to upper management. Contributed to redesigning Salesforce to best suit and enhance the Sales Team’s effectiveness and success. Partnered with Operations team to improve data flow and consolidate cases to improve response times. Collaborated with cross management teams sharing best leadership/sales practices and team motivation ideas.Partnered with General Manager, co-facilitating weekly sales meetings including product training, sales best practices, and culture best practices. Promptly delegated customer service inquiries to Sales Team ensuring timely outreach and effective client engagement. Took ownership of creating and managing monthly team schedule, overseeing time-off requests from the team, and efficiently updating and constructing the schedule accordingly. Effectively supported the team by providing guidance and assistance with internal applications.Handled escalated clients by reaching out to them via phone or email, offering personalized management assistance to address concerns and provide satisfactory resolutions.

Managed and built relationships with new and existing clients. Guided the Virtual Studio team by providing support on daily questions and responsibilities. Successfully managed the complete order lifecycle for Trade and Residential clients.Expertly educated clients on current product collections, detailing the history and design significance of each product. Established rapport by consistently fulfilling clients’ needs and promptly resolving issues.Provided comprehensive training to new hires on internal systems, daily procedures, and effective client retention strategies.Conducted engaging presentations to Virtual Sales Department, highlighting best practices in daily motivation, client interactions, sales closing tactics, and efficient task management.Effectively managed high-profile clients, delivering exceptional customer service and ensuring a seamless end-to-end order experience. Collaborated closely with Delivery Department facilitating status updates, scheduling delivery appointments, and diligently following up on returns.Pioneered the development of departmental templates for order confirmations, outlining comprehensive order expectations for clients.Maintained a close working relationship with both the operations and customer service teams, providing support to web clients in facilitating returns and guiding the new order placement process. Conducted comprehensive analysis of NetSuite purchase orders assessing inventory based on SKU numbers.

Created weekly schedule for hourly employees, taking into consideration labor cost and strength of teams.Analyzed last year and projected weekly sales to efficiently order supplies and linen for the restaurant.Entered daily operation reports into Avero to record staffing levels, projected sales vs actual sales, product evaluations and guest experiences.Interviewed, hired and onboarded new employees.Coded and organized food and beverage invoices.Conducted hourly quality control of food products.Handled guest complaints or issues in a resolving, professional manner.Led and supervised hourly staff through high stress and high volume shifts by encouraging team communication and delegating tasks.

Traveled to new locations to provide coaching and training on culture and procedures of the company.Managed shift closing and executed tasks needed to ensure proper preparation for shift opening.Provided excellent customer service in a very busy restaurant environment.Contributed to store social media account to introduce new events/products and highlight current offerings to drive in-store traffic.

Provided administrative support to office manager by facilitating corporate meetings through room scheduling and technology set up.Created a welcome manual for new employees and assisted with relocation needs.Managed the lifecycle of gift card sales by tracking receipt of request and issuing gift cards.Collected, tracked and organized customer information and requests for special events and parties to help drive incremental business.