Michael Vo, Pmp Email & Phone Number

Houston, Tx, Us

Houston, Texas

- Managed a $100MM+ department budget, building financial models for headcount, forecasts, allocations, and CAPEX/OPEX.- Led a team of six project managers and oversaw six program pods, including Lead Management, Web App, Mobile App, and Customer Service Operations.- Optimized sprint cadence and alignment across IT pods, increasing efficiency by 30%.- Reduced development time from 10 days to less than 2 by streamlining DevOps workflows.- Drove quarterly reductions in production… Show more - Managed a $100MM+ department budget, building financial models for headcount, forecasts, allocations, and CAPEX/OPEX.- Led a team of six project managers and oversaw six program pods, including Lead Management, Web App, Mobile App, and Customer Service Operations.- Optimized sprint cadence and alignment across IT pods, increasing efficiency by 30%.- Reduced development time from 10 days to less than 2 by streamlining DevOps workflows.- Drove quarterly reductions in production defects by 20%, while delivering quality projects on time.- Led the department’s change review committee, prioritizing projects based on value and strategic importance.- Collaborated with stakeholders to define project scope, objectives, and deliverables aligned with organizational goals. Show less

Houston, Texas

- Led a cross-functional team of 15, including developers, business analysts, quality assurance staff, and a UI/UX vendor.- Spearheaded the integration of a third-party vendor to improve credit automation, resulting in a 10% increase in sales (~$10 million annually).- Launched key integrations, including Typeform, Salesforce, Facebook, Google Ads, and Black Knight, improving operational efficiency and marketing capabilities.- Reduced call center costs by 10% (~$1 million) by… Show more - Led a cross-functional team of 15, including developers, business analysts, quality assurance staff, and a UI/UX vendor.- Spearheaded the integration of a third-party vendor to improve credit automation, resulting in a 10% increase in sales (~$10 million annually).- Launched key integrations, including Typeform, Salesforce, Facebook, Google Ads, and Black Knight, improving operational efficiency and marketing capabilities.- Reduced call center costs by 10% (~$1 million) by implementing automated appointment scheduling in the customer portal.- Managed bi-weekly release deployments using Agile methodology, overseeing critical meetings like daily standups, sprint planning, and change management.- Delivered successful integrations with Onfido Identity Verification, Experian, TransUnion, and Monet Workforce Management. Show less

Houston, Texas

- Led the launch of workflow automation for contract underwriting, reducing processing times from nine days to one.- Implemented credit waterfall automation, resulting in a 10% increase in sales.- Developed a self-serve contract validation tool, streamlining the validation process for customers.- Introduced title check automation to enhance customer care productivity and reduce manual intervention.- Conducted regular meetings to prioritize user stories, demo new functionality… Show more - Led the launch of workflow automation for contract underwriting, reducing processing times from nine days to one.- Implemented credit waterfall automation, resulting in a 10% increase in sales.- Developed a self-serve contract validation tool, streamlining the validation process for customers.- Introduced title check automation to enhance customer care productivity and reduce manual intervention.- Conducted regular meetings to prioritize user stories, demo new functionality, and ensure on-time project delivery.- Achieved team goals of 90% on-time project delivery, 90% on-time development completion, and 95% on-time QA completion for sprints. Show less

Sugarland, Texas

- Managed multiple projects, ranging from three months to over a year, overseeing applications across all departments.- Led the successful launch of 20+ GO-LIVE deployments, including system migrations to Azure cloud, bug fixes, feature enhancements, and proprietary applications.- Spearheaded the launch of a new ‘Multi-Site Calendar’ system, saving $300,000 in labor costs by eliminating outdated workflows.- Implemented the ‘Demand Planner’ system, which increased productivity by 20%… Show more - Managed multiple projects, ranging from three months to over a year, overseeing applications across all departments.- Led the successful launch of 20+ GO-LIVE deployments, including system migrations to Azure cloud, bug fixes, feature enhancements, and proprietary applications.- Spearheaded the launch of a new ‘Multi-Site Calendar’ system, saving $300,000 in labor costs by eliminating outdated workflows.- Implemented the ‘Demand Planner’ system, which increased productivity by 20% across nursing, pharmacy, and purchasing departments.- Created and maintained project schedules, ensuring timely deployments that met stakeholder and project sponsor expectations.- Regularly presented project status updates to the executive team, establishing clear expectations and maintaining alignment on priorities and deliverables.- Managed technology ecosystem changes to minimize workflow disruptions during new application deployments. Show less

Houston, Texas

- Led the Information Management Systems (IMS) Project, saving $400,000 annually in printing costs.Implemented a new enrollment system for the Northeast market, reducing service costs by $540,000 annually.- Spearheaded the replacement of the Prospect to Cash billing system, resulting in $1.2 million in annual savings.- Gathered stakeholder requirements and managed the product backlog to ensure successful sprint deliveries.

Houston, Texas

- Launched the ‘MyAdvisor’ project, streamlining asset management and process workflows.- Managed test cases and procedures for the SAP to JDE migration, ensuring seamless transition.- Coordinated weekly meetings with end users and developers to prioritize features and fix bugs.- Conducted pre- and post-implementation reviews to ensure business requirements were met.

Houston, Texas

- Developed and executed test cases for proprietary software, ensuring product reliability.- Utilized Selenium and JMeter for test automation and performance testing.- Presented data analytics reports to management, helping guide strategic decisions.- Played a key role in maintaining high software quality through rigorous manual and automated testing.