Michael Vo, Pmp Email & Phone Number

Houston, TX, US

Houston, Texas

- Managed a $100MM+ department budget, building financial models for headcount, forecasts, allocations, and CAPEX/OPEX.- Led a team of six project managers and oversaw six program pods, including Lead Management, Web App, Mobile App, and Customer Service Operations.- Optimized sprint cadence and alignment across IT pods, increasing efficiency by 30%..

Houston, Texas

- Led a cross-functional team of 15, including developers, business analysts, quality assurance staff, and a UI/UX vendor.- Spearheaded the integration of a third-party vendor to improve credit automation, resulting in a 10% increase in sales (~$10 million annually).- Launched key integrations, including Typeform, Salesforce, Facebook, Google Ads, and.

Houston, Texas

- Led the launch of workflow automation for contract underwriting, reducing processing times from nine days to one.- Implemented credit waterfall automation, resulting in a 10% increase in sales.- Developed a self-serve contract validation tool, streamlining the validation process for customers.- Introduced title check automation to enhance customer care.

Sugarland, Texas

- Managed multiple projects, ranging from three months to over a year, overseeing applications across all departments.- Led the successful launch of 20+ GO-LIVE deployments, including system migrations to Azure cloud, bug fixes, feature enhancements, and proprietary applications.- Spearheaded the launch of a new ‘Multi-Site Calendar’ system, saving.

Houston, Texas

- Led the Information Management Systems (IMS) Project, saving $400,000 annually in printing costs.Implemented a new enrollment system for the Northeast market, reducing service costs by $540,000 annually.- Spearheaded the replacement of the Prospect to Cash billing system, resulting in $1.2 million in annual savings.- Gathered stakeholder requirements and.

Houston, Texas

- Launched the ‘MyAdvisor’ project, streamlining asset management and process workflows.- Managed test cases and procedures for the SAP to JDE migration, ensuring seamless transition.- Coordinated weekly meetings with end users and developers to prioritize features and fix bugs.- Conducted pre- and post-implementation reviews to ensure business.

Houston, Texas

- Developed and executed test cases for proprietary software, ensuring product reliability.- Utilized Selenium and JMeter for test automation and performance testing.- Presented data analytics reports to management, helping guide strategic decisions.- Played a key role in maintaining high software quality through rigorous manual and automated testing.