Michael W. Email & Phone Number

Rancho Cucamonga, CA

• Managed a crew of 5 by creating a pleasurable work environment for customers shopping for footwear and related items.
• Maintained sale and add-on sale focus to increase accessory rate from 8% to 20% consistently.
• Occasionally assist the managerial staff by performing managerial duties while other staff is on vacation.

Chino Hills, CA

• Managed a crew of 40 people while maintaining a positive morale throughout the store.
• Governed both positive and negative customer service issues to the satisfaction of both parties.
• Facilitated all operational aspects of personnel maintenance, including: hiring personnel, writing schedules, writing/administering reviews, following up on disciplinary actions.
• Facilitated all operational aspects of store applications including: recalls, stock balances, strategic calendars, and tracking measurables.

Redlands, CA

• Managed a crew of 10 by creating a pleasurable work environment for customers shopping for seasonal items.
• Maintained inventory of both floor merchandise as well as rentals throughout the year.

Rancho Cucamonga, CA

• Sold and repaired both inventory bicycles and customer owned bicycles while maintaining a level of professionalism and integrity.

Rancho Cucamonga, CA

• Maintained and organized a functional back stock room.
• Facilitated a crew of up to 8 while unloading shipments.
• When extra time was earned, learned floor sales after work was finished.

Bachelor Of Business Administration (Bba), Information Management

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies