Michael Neely Email & Phone Number

Pasadena, California, United States

Manage, promote, and expand use of Enterprise Permitting and Licensing System for 300 staff and 11,000 public users. ● Previously led as sole administrator for city's legacy permitting and land management system. ● Led migration and integration into new system, applying across all sectors in the city. ● Functioned as the primary architect, subject and business matter expert, and project coordinator.Lead healthy and proactive interdepartmental planning and… Show more Manage, promote, and expand use of Enterprise Permitting and Licensing System for 300 staff and 11,000 public users. ● Previously led as sole administrator for city's legacy permitting and land management system. ● Led migration and integration into new system, applying across all sectors in the city. ● Functioned as the primary architect, subject and business matter expert, and project coordinator.Lead healthy and proactive interdepartmental planning and communication across 12 divisions.Develop comprehensive functional models and design, configure and validate novel process to enhance operational efficiency and effectiveness.Craft, validate and deploy SQL stored procedures, views, and triggers to ensure date integrity, facilitate robust reporting mechanisms and troubleshooting, and streamline operational workflows through automation. Show less

Pasadena, California, United States

Led technical, customer, and operational teams during the implementation of an enterprise-wide Land Management, Permitting, and Licensing System.Collaborated with the web development and API team to create a customized application tailored for fast-track permitting processing, integrating it with core enterprise system to ensure efficient workflow and data synchronization.Formulated training materials and conducted engaging training for staff and customers, fostering effective… Show more Led technical, customer, and operational teams during the implementation of an enterprise-wide Land Management, Permitting, and Licensing System.Collaborated with the web development and API team to create a customized application tailored for fast-track permitting processing, integrating it with core enterprise system to ensure efficient workflow and data synchronization.Formulated training materials and conducted engaging training for staff and customers, fostering effective relational rapport and operational support procedures.Spearheaded the rapid implementation of the city’s inaugural online portal for public access to core business applications, serving as the primary technical and customer liaison. ● Ensured seamless deployment and user adoption amidst the onset of the Covid-19 outbreak. ● Increased customer base to over 11,000 in two years through effective communication and training.Developed and published Crystal and SSRS reports and crafted ad-hoc SQL queries using specifications derived from engagement with operational, managerial, and technical staff.Resolved application, server and database challenges by analyzing, troubleshooting, and coordinating vendor and internal resources as needed. Show less

Pasadena, California, United States

Orchestrated duties as the System Administrator for a longstanding legacy source-of-record system encompassing permitting, parcel, and address functionalities, without vendor support for 10 years.Addressed multifaceted business requirements through custom database programming and the generation of complex reports tailored to specific organizational needs.

Claremont, California, United States

Guided customers in the use of various software applications and computer skill development.Built or configured customer PCs and networks, installed various applications, and troubleshooted issues if encountered.

Pomona, California, United States

Spearheaded the inception, cultivation, and ongoing management of various student success initiatives, notably encompassing Student Housing, International Student Advisement, and the DeVry Advocates mentoring program.Delivered customer service workshops to DeVry personnel across multiple Southern California sites, enhancing organizational effectiveness and reinforcing service excellence standards throughout the university.Initiated and nurtured strategic agreements with local… Show more Spearheaded the inception, cultivation, and ongoing management of various student success initiatives, notably encompassing Student Housing, International Student Advisement, and the DeVry Advocates mentoring program.Delivered customer service workshops to DeVry personnel across multiple Southern California sites, enhancing organizational effectiveness and reinforcing service excellence standards throughout the university.Initiated and nurtured strategic agreements with local apartment managers to offer cost-effective housing solutions to 70-150 students. Show less

El Monte, California, United States

Provided exceptional customer service alongside a team of 12, resulting in generating $1.8M in annual sales for a compact store via high service standards.

Bachelor Of Science - Bs, Computer And Information Sciences And Support Services, Summa Cum Laude

Education record