● Onboarded new customers and lead system implementations● Implement software solutions & SaaS applications to unique networks● Configured and deployed O365 Solutions to over 60 customer with ranging needs● Acted as a training resource and escalation point for engineers and escalated tickets

● Maintained daily maintenance to over 300+ financial institutions and 24,000+ endpoints● Implement email data protection policies which included Gramm-Leach-Bliley, HIPAA and DriverLicense Policy for over 150+ financial institutions● Managed and created DLP/email filtering policies using Symantec Boundary Defense andProofpoint● Setup email filtering rules to prevent spam and other malicious emails from reaching end users● Assisted in investigations for unauthorized transfer of data over email● Headed the deployment team for new a Device Control Product which blocked external usbdevices on end user machines● Collaborated within a team of 10 engineers to provide efficient solutions for financial institutions● Provided daily support of O365 hosted email to over 150 financial institutions● Created reports to assist financial institutions with audits and maintaining an overview of theirinfrastructure● Managed OS patching, antivirus, and critical application patches for over 24,000+ endpointmachines on a daily basis to meet financial institutions security standards● Created and maintained documentation for new and older products

● Provided network troubleshooting to a campus of 30,000+ people ● Supervised and assisted Tier 1 Consultants● Troubleshoot network problems at the switch level● Updated Troubleshooting Documentation Weekly● Used Bluecat on a daily basis to block and unblock users who were flagged for malware.● Assigned public IP addresses to devices in Bluecat daily.

● Provided assistance for UGA systems to a campus of 30,000+ people● Developed excellent time management skills while attending school full time ● Assisted with training of new employees● Handled client’s IT issues over the phone, in person and over emails● Supervised and assisted student workers