Michael Wallace Email & Phone Number

Sydney, New South Wales, Australia

Key Achievements:• Azure Administration, including server patching, vendor collaboration for minimal downtime.• Key role in MS Teams Telephony Migration during the Covid period and Azure Disaster Recovery Configuration.• VMware Horizon VDI & Server Administration, Veeam Backup Administration, Server Application upgrades.• Collaborated with vendors for technical requirements on new server builds and applications.• Significant reduction in vulnerabilities achieved through remediation, in collaboration with the Cyber Security team, to enhance the overall security posture.• Assisting from the technical side of P1 IT cyber security incident, ensuring remediation was in place, and working closely with the IT director, Head of Cyber Security, and IT operations.Key Responsibilities:• Building new servers in vSphere and Azure, maintaining applications and infrastructure.• Server Vulnerability Management and Defender 365 Portal Monitoring.• Deployment and management of Windows Server Patching through SCCM.• Active Directory administration, including Group Policies.• Extensive documentation of policies, processes, and procedures.• Implementation of planned and unplanned server and application upgrades.• Administration and reporting of security recommendations from Microsoft 365 Defender, as well as implementing remediation for key vulnerabilities and CVEs in Proofpoint email protection administration.• Problem-solving for Infrastructure BAU Incidents and mentoring Service Desk & New Infra Engineers.• Deliver solutions for all Infrastructure BAU Incidents and Problems, taking ownership while adhering to SLAs for Incidents, requests, and problems.

Sydney, New South Wales, Australia

Key Achievements:• Assist IT Infrastructure Team for migrating another company's IT infrastructure during the Braeside manufacturing facility implementation.• Successfully rolled out 80 devices (7400 2-in-1 laptops) with standardized operating environments (SOEs) across ANZ.• Implemented global onboarding and off-boarding processes from an IT perspective.• Participated in decommissioning a company office and migrating a child company into the Blackmores Surry Hills site, including the creation of SOE for the office. • Decommissioned Daydream overflow office and migrated 40 users back to Warriewood Head Office • Assisted with decommissioning Eastern Creek, including removing the Dell Server Rack & Switches.Key Responsibilities:• Managed technical issues across ANZ, providing desktop support, setup, and configuration.• Deployed/redeployed desktops, laptops, and mobiles across Australia, supporting multiple OSs, including MAC OSX, Windows, Android, and iPhone devices with Intune MDM.• Configured Cisco IP Phones, Cisco Unified Communications Manager, MS Teams, and call centers.• Administered MS Teams Meeting rooms with Crestron AV Systems.• Oversaw SCCM SOE imaging, testing, and package deployment.• Maintained knowledgebase articles and system documentation.• Liaised with external vendors and outsourced partners for ICT services.• Ensured SLA compliance while balancing internal user demands.• Assisted the Infrastructure Team with BAU tasks, MS Teams Administration, and Azure AD Administration.

Sydney, New South Wales, Australia

Key Achievements: • Developed specific SOEs for all MAC OS production, sales, and Windows-based users. • Implemented and maintained Gallagher Key Fob and CCTV System• Implemented and configurated hybrid On-Prem AD & Azure AD environment• Implemented off-site Disaster Recovery system from VEAAM backup to Synology NAS Amazon Glacier• Developed a range of IT-related knowledgebase documentation and mapped the network topology of our environment• Switch Failure replacement of Cisco Catalyst 3560Gseries by replacing it with HP 1950 series. Key Responsibilities: • Oversaw daily technical issues & Afterhours for sites located in Singapore, The Philippines, Sweden, and the USA• Resolved issues associated with VoIP System, DHCP server, Azure AD, Office 365 Admin and Exchange, Unifi Access Points, printers, and CCTVs.• Troubleshot all network issues in particular Wi-Fi issues, VOIP & Cisco IP Phones • Administered IT budget, prepared purchase orders, and oversaw assets such as hardware and software on a global scale, including managing Op-Ex budget for IT Licensing• Engaged with the CIO to improve current systems and processes following ITIL principles.

Sydney, New South Wales, Australia

Key Responsibilities:• Oversight of IT systems at the head office and 10 pool locations across NSW and Melbourne.• Cultivated and nurtured relationships with external and internal stakeholders to enhance IT infrastructure.• Documented and deployed a new SQL database and POS system.• Implemented and tested disaster recovery procedures, ensuring server redundancy for upgrades.• Administered 40 iPads via MDM VM-AirWatch.