Michael Walston Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Dallas, Tx, Us

As a Premises Technician, I specialize in installing, repairing, and maintaining AT&T-UVERSE telephone lines, internet connections, and television services for both residential and commercial clients. My technical proficiency spans advanced technologies, including IP-Dslam, ADSL2+, VDSL, and Fiber Optics FTTN/FTTP. I excel in conducting diagnostic tests and troubleshooting complex issues, providing top-notch technical support to customers and colleagues.I enhance customer satisfaction by educating clients on the advanced functionalities of the AT&T "Smart Home Manager" App services. My hands-on skills include pole climbing, wire work, and handling fiber optics, utilizing specialized hand tools and equipment such as JDSU and VIAVI Multi-meter. I ensure optimal service delivery while strictly adhering to safety procedures, thereby maintaining high standards of service excellence.

San Francisco, California, Us

During my tenure, I held the position of Service Manager I – II from 2015 to 2021, where I played a key role in steering various teams towards achieving excellence in day-to-day sales and operations at the branch. I demonstrated a commitment to fostering exceptional customer service by leading recruitment efforts for high-performing team members and providing hands-on coaching for the Teller and Banker teams. I strategically assigned leads by utilizing CRV, directed weekly queues, and focused on the client lifecycle to enhance customer relationships. Additionally, I took on a pivotal leadership role in overseeing branch operations, including employee compliance training, risk management, and the implementation of comprehensive learning and development programs. My contributions played a crucial part in the success and growth of the branch during my tenure.

San Francisco, California, Us

In this role, I worked as a Teller and progressed to Lead Teller and Banker until 2015. Notably, I clinched the 2013 Regional Sales and Service Champion award, attesting to my dedication to excellence. My customer-centric approach involved delivering exceptional service, conducting thorough financial needs assessments, and offering tailored recommendations for suitable financial products. I excelled in account management, adeptly tracking and closing new accounts, credit cards, and loan applications while collaborating seamlessly across diverse business lines. My proactive engagement extended to liaising with specialized partners for services such as Merchant Services, Payroll, Investment Banking, Private Banking, and Business Banking, ensuring comprehensive and responsive support for clients' evolving financial requirements.