Michael Wang Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email
• Troubleshooting hardware and software issues courteously and expeditiously
• Keeping inventory accurate and assessing the requirement for IT equipment
• Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.
• Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
• Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required

• Helped a class of 30 students with assignments, projects, and class material
• Evaluated/provided constructive feedback on student work, highlighting areas for improvement

• Integrated DependencyTrack to scan for vulnerabilities against a database of 3,000+ vulnerabilities
• Drafted 10+ pages of comprehensive developer documentation for the Product Engineering Team
• Designed and developed interactive and insightful weekly JIRA reports using PowerQuery/PowerBI
• Developed a dynamic web application to validate packages/libraries using the Flask framework

• Log analysis
• Gap analysis using (RMF) NIST SP 800-53, Rev 5, (CMMC) NIST SP 800-171/172, and ISO 27001
• Developing Findings Remediation Plans of Actions and Milestones
• Policy and Procedure Development

• Configure and assist Teammates with access to virtual office, online scheduler,creation of official company email addresses, and maintenance of their computers.
• Utilize a Customer Relations Management (CRM) program, Podio, for responding toover 500 ticket requests regarding email, skype, and personal computer issuessuch as storage, spyware, and anti-virus.
• Provide access and training to 100+ teammates for LastPass, a password managementplatform, and Click-Up, a project management platform.
• Perform Tech onboardings when new Teammates are brought onto the team.
• Research, evaluate, develop, and implement Identity Access Management (IAM) designsand standards.
• Educate Teammates on the importance of cybersecurity through a weekly newsletter.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: CTF Team

Education record

Activities and Societies: Robotics Team (mechanical subteam)