Michael Wang Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

• Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email• Troubleshooting hardware and software issues courteously and expeditiously• Keeping inventory accurate and assessing the requirement for IT equipment• Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.• Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.• Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required• Managing IT equipment upgrades for the region

• Helped a class of 30 students with assignments, projects, and class material• Evaluated/provided constructive feedback on student work, highlighting areas for improvement

• Integrated DependencyTrack to scan for vulnerabilities against a database of 3,000+ vulnerabilities• Drafted 10+ pages of comprehensive developer documentation for the Product Engineering Team• Designed and developed interactive and insightful weekly JIRA reports using PowerQuery/PowerBI• Developed a dynamic web application to validate packages/libraries using the Flask framework

• Log analysis• Gap analysis using (RMF) NIST SP 800-53, Rev 5, (CMMC) NIST SP 800-171/172, and ISO 27001• Developing Findings Remediation Plans of Actions and Milestones• Policy and Procedure Development

• Configure and assist Teammates with access to virtual office, online scheduler,creation of official company email addresses, and maintenance of their computers.• Utilize a Customer Relations Management (CRM) program, Podio, for responding toover 500 ticket requests regarding email, skype, and personal computer issuessuch as storage, spyware, and anti-virus.• Provide access and training to 100+ teammates for LastPass, a password managementplatform, and Click-Up, a project management platform.• Perform Tech onboardings when new Teammates are brought onto the team.• Research, evaluate, develop, and implement Identity Access Management (IAM) designsand standards.• Educate Teammates on the importance of cybersecurity through a weekly newsletter.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: CTF Team

Education record

Activities and Societies: Robotics Team (mechanical subteam)