Michael Wasp Email & Phone Number

Partnered with teams across operations, marketing, and customer experience to identify project goals, analyze Cafe Health Results (Medallia), and provide actionable insights for improving customer satisfaction and efficiency. Utilized advanced Excel functions to streamline data analysis and reporting processes, improving the speed and accuracy of insights delivered to stakeholders. Presented data-driven findings and strategic recommendations at team meetings and executive… Show more Partnered with teams across operations, marketing, and customer experience to identify project goals, analyze Cafe Health Results (Medallia), and provide actionable insights for improving customer satisfaction and efficiency. Utilized advanced Excel functions to streamline data analysis and reporting processes, improving the speed and accuracy of insights delivered to stakeholders. Presented data-driven findings and strategic recommendations at team meetings and executive briefings, supporting business decisions with clear, actionable solutions. Conducted in-depth sentiment analysis of customer feedback, identifying primary drivers of satisfaction and areas for improvement, resulting in record-high Warmth and Speed ratings. Show less

Provided top-tier customer service by resolving inquiries quickly and thoroughly, leading to consistently high satisfaction and loyalty metrics. Acquired in-depth product knowledge to address customer questions effectively, ensuring accurate and timely resolution of issues. Recognized as a top performer by meeting or exceeding key metrics like average handling time (AHT) and after-call work (ACW) while mentoring junior team members in communication and problem-solving… Show more Provided top-tier customer service by resolving inquiries quickly and thoroughly, leading to consistently high satisfaction and loyalty metrics. Acquired in-depth product knowledge to address customer questions effectively, ensuring accurate and timely resolution of issues. Recognized as a top performer by meeting or exceeding key metrics like average handling time (AHT) and after-call work (ACW) while mentoring junior team members in communication and problem-solving. Handled a high volume of daily customer interactions, averaging 60 calls and 96 emails, while maintaining excellent service quality and efficiency. Show less

Managed daily operations, including scheduling and process optimization, ensuring efficient and high-quality service delivery. Worked closely with the General Manager on strategic initiatives to boost business performance, developing action plans that contributed to organizational growth. Led recruitment, training, and development initiatives, creating a high-performing team environment that supported reduced attrition and enhanced service quality. Conducted budget… Show more Managed daily operations, including scheduling and process optimization, ensuring efficient and high-quality service delivery. Worked closely with the General Manager on strategic initiatives to boost business performance, developing action plans that contributed to organizational growth. Led recruitment, training, and development initiatives, creating a high-performing team environment that supported reduced attrition and enhanced service quality. Conducted budget analysis and financial reporting to provide senior management with insights that informed decision-making and resource allocation. Show less

Delivered exceptional customer service by promptly addressing inquiries, ensuring a positive dining experience for all guests. Prepared menu items with consistency and attention to detail, meeting quality standards for taste and presentation. Efficiently processed cash and credit transactions, ensuring accuracy and providing a professional checkout experience. Trained new team members on restaurant operations, customer service techniques, and safety protocols, fostering… Show more Delivered exceptional customer service by promptly addressing inquiries, ensuring a positive dining experience for all guests. Prepared menu items with consistency and attention to detail, meeting quality standards for taste and presentation. Efficiently processed cash and credit transactions, ensuring accuracy and providing a professional checkout experience. Trained new team members on restaurant operations, customer service techniques, and safety protocols, fostering a supportive and well-prepared team environment. Show less

Prepared food items according to recipes, maintaining consistency in taste and quality across all orders. Collaborated with front-of-house staff to ensure timely and accurate food delivery, supporting smooth and efficient operations. Maintained a clean, organized kitchen and adhered to food safety standards, contributing to a safe and compliant workplace. Operated kitchen equipment (grills, fryers, ovens) in a fast-paced environment, demonstrating expertise in culinary… Show more Prepared food items according to recipes, maintaining consistency in taste and quality across all orders. Collaborated with front-of-house staff to ensure timely and accurate food delivery, supporting smooth and efficient operations. Maintained a clean, organized kitchen and adhered to food safety standards, contributing to a safe and compliant workplace. Operated kitchen equipment (grills, fryers, ovens) in a fast-paced environment, demonstrating expertise in culinary equipment and kitchen protocols. Show less