Michael Watson Email & Phone Number

Alexandria, Virginia, United States

Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlesslyMonitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when neededMaintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segmentsAssist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when neededPerform routine and scheduled audits of all systems, including backups

Arlington, Virginia, United States

Install, test, configure, troubleshoot and maintain hardware and software systems, using attention to detail, resulting in selection to oversee IT operations and technical support services for Joint Service Provider (JSP) supporting Joint Staff and Defense Intelligence Agency (DIA)Develop top-tier solutions, using initiative and information technology expertise, creating an inventory matrix to track all JWICS assets and properties for life cycling within the Joint Staff.Perform key functions which include ticket resolution on issues that are beyond the Tier 1 ability to resolve or require changes and are part of the outage management team.Perform advanced troubleshooting and updating knowledge bases articles with solutions performed.

Washington D.C. Metro Area

As an information systems technician I design, install, operate, and maintain state-of-the-art Information systems.Served as spearhead between military and civilian leaders during the execution of three hardware upgrade projects resulting in the successful deployment and installation of 711 Ricoh printers, 1200 desktop computers and 2600 laptops.Managed 7 sailors responsible for the configuration, maintenance and troubleshooting of client workstations connected to the local area network.Planned, organized and directed the technical installation and upgrade of a 500 thousand dollars Communications suite onboard USS Vella Gulf

Master'S Degree, Cloud Security

Bachelors, Cybersecurity Mgmt And Policy

Graduated Magna Cum Laude w/ 3.9