Michael Watson Email & Phone Number

Wrens, Georgia, United States

Louisville, Georgia, United States

Evans, Ga

Evans, Ga

Augusta, Georgia Area

I started with Bellsouth Mobility in retail sales and worked my way up the company band into the engineering department this has included multiple job titles and a wide range of job responsibilities too many to list after a 17 year careerMonitored daily performance report for Southeastern region with list of top CQI Offenders and reason for the performance drop using QUANTUM and optimization tool COPS.Was the direct technical support representative handling network performance surrounding the Augusta National golf club and the Masters tournament for over 8 years. Handled high level customer service issues and wireless network issues due to network outages and major service impacts with follow up to complete resolution. Performed network optimization from design to implementation and process improvement and created drive routes for testing and optimizing the network.Worked on post drive data analysis in close coordination with optimization engineers for network optimizationWorked on device test team beta testing pre-launched devices to find and fix software and hardware bugs prior to commercial launch.Conducted new cell site integrations for Coastal Georgia, continually enhancing our call quality and network footprint.Checked for blocked, dropped calls and optimum intra-cell and neighbor handover functionality of each site.Monitored live network stats for major community events including The Masters, NFL, NCAA, NASCAR and countless regional and local concerts.Worked directly with tower crews, venders and OPS to troubleshoot, test, integrate and optimize new and existing sites to completion.Worked on GSM, UMTS, LTE, VoLTE, Smallcells, DAS, PTT, and repeater systems