Commended for providing effective leadership to the Customer Service Team, Drivers, Dispatchers, Office Personnel, Mechanics, and SupervisorsResponsible for fleet maintenance program: PM’s, inventory, and breakdownsResponsible for managing multiple work teams in a fast paced environment.Effectively maintains a strong safety culture, always monitoring safety processes and training to continue to be above averageCoordinate daily operations (drivers, mechanics, routers, office personnel) necessary to develop highly functioning teams; to make the tough calls and act quickly and decisively while holding myself and others accountableEnsure compliance with all applicable company policies/procedures, local regulations (DOT, MI OSHA & OSHA), and government regulationsEstablished and continually achieving performance goals and budgets that are in alignment with company objectives and deadlinesDedicated to ensuring the delivery of high quality customer service and maintaining/enhancing customer relationshipsHR duties includes recruiting, interviewing, hiring, training, employee relations, scheduling, workers compensation, and payrollAccident investigations, workers compensation, and union negotiationsComputer literate in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skillsExtremely experienced in reference to multi-tasking and time and priority management skills to balance conflicting demands related to customer careNoted for my alertness resourceful and flexibility. Able to maintain composure and effectiveness in stressful work situationsServes as the main point of contact with the client and primary liaison with federal, state and city officialsStrong interpersonal skills and the ability to work effectively with individuals from diverse backgrounds including students, faculty and the public.

Responsible for daily operations, overseeing the fleet maintenance program, inventory, and all safety related issues pertaining to the terminalCommended for overall Safety Performance, Hiring, and Training in The Great Lakes district 2012HR duties: interviewing, hiring, training new drivers; re-training drivers and dispatchersLabor relations in a union environmentDispatching, accident investigations, workers compensation, compliances, and auditsBudgeting, forecasting, and implementing best practicesSuccessfully hired 50% of qualified drivers during privatization of one of the largest school districts in MichiganDispatchingResponsible for all issues pertaining to school bus safety, employee safety, health, and well being. Responsible for budgeting, forecasting, compliance, state and federal regulations and audits.Saved the company money by implementing “Mission One” cost saving measuresDaily meetings with parents, teachers, staff, administrators, and board members.

to Direct Care Workers Responsible for monitoring mentally ill clients and workers Maintained records and audits Resolved issues with clients and employees Responsible for the up keep of the facility Responsible for meals and medication distribution

Responsible for supervising, human resources, training, and tracking drivers performances. Maintained routes, provided reliable on time service, and quality customer service in the Paratransit operationInvestigated incidents, accidents, responsible for driver audits and compliancesMonitored and documented daily operations w/ respect to state regulations, safety, and qualityPromoted safety and safety related issues amongst all employees and driversResponsible for all issues pertaining to Para-Transit buses

Efficiently dispatched Couriers to their destinationsImplemented time and cost saving techniques in the Logistics deptManaged 25 Couriers on a daily basisCommended for excellent customer service, audits, and compliance

Responsible for the daily operations of the school bus company within state regulations.Daily dispatched and managed 100 drivers to homes, schools, and field tripsImplemented and changed routes to make them more effective Human resources: Interviewed, hired, trained, maintained compliances, and audited drivers and mechanicsPayroll, shift schedules, vacation scheduling, maintenance scheduling

Responsible for the A.M./PM operations at Detroit Metro Airport and UIZAImplemented Best Practice techniques amongst my team of 25 couriersTrained, scheduled, audited driversAccident and employee investigations: collision and workers compensationImplemented routes to be more efficient OTAHandled inquiries from customers on problem packagesDaily interactions with ramp agents and FedEx airport officialsAwarded the FedEx Golden Package Award for superior work