Michael Wayne

Michael Wayne Email and Phone Number

Sr. Client Experience Manager @ Proven IT
Chicago, IL, US
Michael Wayne's Location
Greater Chicago Area, United States, United States
Michael Wayne's Contact Details
About Michael Wayne

I am a passionate leader experienced in building business partnerships and technical service teams fully understanding client satisfaction is the key to any successful business partnership. I've been a contributing role player, sales solutions specialist, mentor, champion, and senior manager for constantly evolving and rapidly growing managed services teams set on driving change in the way organizations look at managing their technology infrastructure, data security, and network performance.My background of technical training, consultative sales, and business development as well as a proven track record of results has aided in developing custom business solutions, providing a return on clients IT investment, while enabling them to utilize technology to their benefit, without concerns over security. I strive to surround myself with only the best and brightest professionals and take a security-first approach to proactively managing clients environments to take the burden of IT off their shoulders allowing them to focus on the growth of their businesses.

Michael Wayne's Current Company Details
Proven IT

Proven It

View
Sr. Client Experience Manager
Chicago, IL, US
Website:
provenit.com
Employees:
284
Michael Wayne Work Experience Details
  • Proven It
    Sr. Client Experience Manager
    Proven It
    Chicago, Il, Us
  • Proven It
    Client Experience Manager
    Proven It Feb 2022 - Present
    Tinley Park, Illinois, Us
    - Technical Liaison and Relationship Expert for a rapidly growing Managed Services team. - Oversee and manage client relationships ensuring services/support align with their needs. - Partner with C level executives to build strategic technical roadmaps for improvement while being held accountable for client satisfaction and retention.
  • Wayne Manor Consulting
    Managing Partner
    Wayne Manor Consulting Sep 2020 - Present
    Business and technology consulting for small to mid-size organizations.
  • Impact Networking, Llc
    District Manager, Managed It Services
    Impact Networking, Llc Jan 2018 - Sep 2020
    Lake Forest, Il, Us
    - Passionately led a highly skilled and proficient Managed IT services team within Impact Networking supporting multiple branch offices surrounding greater Chicagoland, north central Illinois, and northern Indiana. Drove the development and rapid expansion of corporate services initiatives by defining, planning, and implementing company goals as they pertain to Managed IT client acquisition and satisfaction.- Built Managed IT services client base, expanding territory footprint from 20 initially to roughly 100 clients. Increased company revenue, expanding Managed IT services monthly recurring revenue from $93k to $450k: $27 million over the life of the contracts. - Championed a positive work environment built around opportunity for growth, personal development, and team culture. Modeled and communicated the strategy and core values of Impact Networking, creating a unified team dynamic. Hired, trained, coached and developed a team of 8 initial hires to upwards of 30 team members over time. - Maintained strong relationships with c-level executives, continuously monitoring client satisfaction throughout the contract life. Assured compliance with established policies and procedures, while making recommendations for areas of improvement.
  • Impact Networking, Llc
    Virtual Chief Information Officer (Vcio)
    Impact Networking, Llc Apr 2017 - Jan 2018
    Lake Forest, Il, Us
    Virtual CIO facilitating and managing the client relationship for Small to Mid-size Managed IT customers throughout the Chicago Metro and surrounding areas. Dedicated Executive Technology Liaison providing strategic guidance, executive level planning, reporting and detailing of the in’s and out’s of client's network infrastructure. Ensured business goals are achieved by aligning the proper technology solutions to meet their needs - working closely with FNEs to design and implement customized client management and maintenance plans critical to achieving long term goals.
  • Mnj Technologies
    Senior Account Executive
    Mnj Technologies Nov 2015 - Apr 2017
    Buffalo Grove, Il, Us
    Business Development Specialist with a primary focus on mid-size to enterprise level companies. Commercial IT sales – established and expanded partnerships with key executives and decision makers, providing customized solutions to meet all facets of their IT products and services needs. Fostered and facilitated the VAR relationship between channel and distribution partners, while leveraging those relationships to become a more trusted advisor for territory book of business. MNJ Technologies is a full service provider of IT Products & Services. Through advanced technologies and extensive partnerships they're able to assist customers in maximizing the return on their IT investments. My wealth of experience and resources enabled me to become an advocate for the companies I partnered with and an additional resource for knowledge, expertise, and guidance for all of their technology needs.
  • Cdw
    Senior Account Manager - Corporate Sales
    Cdw 2010 - Nov 2015
    Vernon Hills, Il, Us
    Corporate Account Manager with one of the nation’s largest providers of IT products and services allowing customers to achieve real business value through the use of information technology. As the primary point of contact for all IT related solutions, I strived to provide my customers an unparalleled level of service, support and expertise.Cultivated relationships throughout client base educating them on the effective management of the complexities of IT in effort of maximizing their return on IT investments. Mentored multiple new hire Account Managers to aid in the acceleration of their personal goals, career aspirations, and team production. Acquired extensive IT sales certifications with Microsoft, VMware, Symantec, McAfee, Nimble, Adobe, HP, NetApp, EMC, along with others.
  • Kaplan University
    Senior Admissions Advisor - Team Lead
    Kaplan University Sep 2008 - Dec 2010
    Chicago, Il, Us
    Senior Admissions and Team Lead effectively excelled at helping others realize and achieve their personal and professional goals through higher education. Additional leadership responsibilities included but not limited to assisting and coaching other advisors throughout the entire student qualification and enrollment process. Oversaw entire student engagement cycle, while working in unison with senior management to aid in quality assurance of student experience and retention.
  • New Equity Dimensions
    Mortgage Originator - Loan Officer
    New Equity Dimensions Oct 2006 - Dec 2008
    Licensed mortgage originator and loan officer in the state of Illinois. Numerous responsibilities related to overseeing and assisting consumers in all facets of the mortgage loan process. Oversaw all aspects of loan origination process - Located, structured, and sold various loan programs tailored to consumers’ individual needs. Specialized in home refinancing and new home buyers. Procured new business through inside and outside sales sources while maintaining contact management system.

Michael Wayne Skills

Microsoft Licensing Solution Selling Cold Calling Unified Communications Sales Process Salesforce.com Account Management Cloud Computing Direct Sales Sales Storage Virtualization Professional Services Sales Presentations New Business Development Data Center Resellers Sales Operations Channel Partners Training Leadership Managed Services Saas Crm Selling Strategic Partnerships Partner Management Enterprise Software Business Development Networking B2b Customer Service Sales Management Management Lead Generation Microsoft Office Team Leadership Security Marketing Information Technology Customer Relationship Management

Michael Wayne Education Details

  • Illinois College
    Illinois College
    Bachelors Studies - Communications & Political Science
  • Kaplan University
    Kaplan University
    Business Administration

Frequently Asked Questions about Michael Wayne

What company does Michael Wayne work for?

Michael Wayne works for Proven It

What is Michael Wayne's role at the current company?

Michael Wayne's current role is Sr. Client Experience Manager.

What is Michael Wayne's email address?

Michael Wayne's email address is mw****@****ven.com

What is Michael Wayne's direct phone number?

Michael Wayne's direct phone number is +184763*****

What schools did Michael Wayne attend?

Michael Wayne attended Illinois College, Kaplan University.

What skills is Michael Wayne known for?

Michael Wayne has skills like Microsoft Licensing, Solution Selling, Cold Calling, Unified Communications, Sales Process, Salesforce.com, Account Management, Cloud Computing, Direct Sales, Sales, Storage, Virtualization.

Who are Michael Wayne's colleagues?

Michael Wayne's colleagues are Kevin Caldwell, Simon Topliss, Nathanael Hughes, Arlene Dubois, Vivian Shelton, Sandra Bartkus, Daniel Alvarez.

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