Michael is one of Australia’s IT and digital business leaders with over 20 years experience in the financial services, telecommunications, government (energy/ defence) and retail sectors. He is passionate and relentless in the pursuit of harnessing emerging technology and innovation to deliver optimal customer experience, performance and the capture of new product & venture opportunities. Having managed many pioneering digital initiatives in North America and Australia with the pinnacle of world-class business and technology teams – for organisations such as NAB, Visa, Ameritech, Pacific Bell, and Telstra – Michael is widely recognised as setting the benchmark for digital business strategy, delivery and commercialisation. Apart from being a hands-on innovator, his sharp commercial acumen has been instrumental in the commercialisation and growth of businesses, ranging from high-profile professional services groups to tech startups. He has also been a senior executive with NAB, one of Australia’s largest financial services institutions, focused on business growth opportunities presented by emerging technology across business and consumer markets globally.Michael is known and respected for:+ Understanding current and emerging digital and eCommerce/ payments trends (current focus on emerging strategic platforms, including IoT, AI, Data Analytics, Cyber Security, Microservices Architecture and Web 3.0);+ Digital business vision, strategy and associated IT architecture & solutions consulting in the financial services, telecommunications, utilities and diverse business & consumer markets;+ Identification, assessment, planning, implementation, commercialisation and growth of greenfield ventures – and ‘disruptive’ products & services – that rely on complex technology environments;+ Delivery of digital and technology solutions to dramatically improve customer experience, competitive advantage and business performance in corporate and SME markets;+ Complex project and program management (business and technology – harnessing Agile, waterfall, hybrid and other progressive implementation/ change management frameworks);+ Agile evangelism – striving for exceptional customer experience, agility, stakeholder engagement and value realisation from prioritised innovation investment; + The development and leadership of high-performance, multi-disciplinary business and technology teams.