Michael Webber Email & Phone Number

Melbourne, Victoria, Australia

I am currently working in an Operations role, working across multiple teams and working towards strategic targets. The core of my role is ensure efficiency across the business, creating process and a strategy to deliver results. Overseeing different areas of the business from rostering, stock control and playing a part in marketing and community engagement. In my role, I ensure we are compliant with the requirements of Telstra and that each individual staff member is equipped with the knowledge and skill set to serve customers in the best way possible.

Specialising in Business to Business sales. Finding the best solution for your business needs, in both mobility and landline and Internet set ups.

Hoppers Crossing, Victoria, Australia

Moonee Ponds

Sales, mobile sales, home product sales. Dealing with customer billing issues. Working in a team environment and making a effective work place. Meeting KPI's with sales targets.

Dealing with customer concerns regarding Telstra services, ranging from but not limited to billing complaints, service issues and general complaints.

As Manager had to ensure the shift was run in an effective manner. Had to ensure all staff worked in an efficient way and worked in a team environment to meet specific KPI's and complete then by delivering outstanding customer service.Admin duties as well, had to do inventory control, ordering inventory for the store and ensuing all stock was accounted for a weekly and monthly basis and making SMART goals and action plans when there were unexplained variances.Rostering, was responsible for filling the roster. Has to ensure each shift had sufficient staffing and was right combination to ensure that the shift could run smooth, so that KPI's could be met.

Content And Social Media Marketing, Content And Social Media Marketing

Diploma, Financial Planning And Services