System Administrator
Current- Responsible for all aspects of employee administration using Active Directory (add, delete, email group membership and password maintenance).
- Teamed with top management & operational departments to help define the strategy for consumer engagement and how technology can help achieve these goals.
- Used remote access to perform troubleshooting when needed; walked customers through step-by-step process for troubleshooting hardware issues.
- Assisted office staff with computer application questions; conducted computer technology training with all new staff.
- Recommended computer products and applications owners\partners to improve productivity.