System Administrator
Current• Responsible for all aspects of employee administration using Active Directory (add, delete, email group membership and password maintenance).• Teamed with top management & operational departments to help define the strategy for consumer engagement and how technology can help achieve these goals.• Used remote access to perform troubleshooting when needed; walked customers through step-by-step process for troubleshooting hardware issues.• Assisted office staff with computer application questions; conducted computer technology training with all new staff.• Recommended computer products and applications owners\partners to improve productivity.