Michael Wetherell Email & Phone Number

Richland/Kennewick/Pasco, Washington Area

Responsible for maintaining and enhancing profitability.Finished 2nd to Downtown Seattle store in annual Winner's Circle sales contest for Pacific Northwest Division in 2007.Reviewed sales performance of direct reports and coached to increase performance.Trained both on-site staff and other managers about new technologies and operating policies.Reviewed and approved operational reporting for audit compliance.Was chosen to represent North Seattle market on Operational Excellence team to help determine a uniformed way to organize all stores in the company to be audit ready due to my success and advanced understanding of the audit process.Ensured compliance with merchandising and marketing requirements. Received, and inspected, inventory on a daily basis to ensure quality of goods received and accuracy of inventory levels.Prepared all store paperwork for off site storage and retrieval

Consistently maintained a customer service rating above corporate average.Managed all aspects of rental business including personnel, accounts receivables, and vehicle maintenance.Responsible for all sales and service promotions.Established and cultivated relationships with maintenance and service vendors.Initiated and conducted training classes for management trainees.Handled escalated customer service issues to ensure the customer's expectations were met.

B.S., Economics

Activities and Societies: Alpha Kappa Psi

General Studies