Michael Whitaker Email & Phone Number

New Orleans, La, Us

Houston, Tx

As a general Manager at Petco, I oversaw day-to-day operations of the store and ensure profitability and guest satisfaction. In this role I was expected to lead, manage and train a team while fostering a positive work environment. I regularly analyzed and tracked KPI (Key Performance Indicator) metrics to understand store performance and business trends. I conducted in-dept business breakdowns to identify areas of strength and opportunities. I help develop micro strategies using the company HUB, breaking down the business into specific areas for targeted improvements. I implemented strategic plans to strengthen areas of the business, ensuring continuous growth in customer service and operational efficiency. Through my work I was able to drive sales growth with effective team leadership and guest retention strategies.

Spokane, Washington, United States

As a Self-Employed Interior Designer, I handled the full scope of the design experience, including client engagement, consultations, product selection, presentations, selling, and project management.

Spokane-Coeur D'Alene Area

Flooring Sales Specialist/ Dept Supervisor - Sep 2018 – April 2020. As a flooring sales specialist I was responsible maintaining sales goals for flooring and tile installations, scheduling appointments and completing sales contracts as well as daily maintenance with flooring dept. and order management. As a Dept. Supervisor, I was responsible for managing a team of seven associates, tasked with reviewing and preparing the BOPUS (Buy Online/Pick Up In Store) program during newly implemented COVID-19 procedures. I was responsible for inventory maintenance and order management as well.

Spokane, Washington, United States

At The Tin Roof I worked as an Interior Design Sales Specialist, and assisted as Showroom Manager on weekends. At the Tin Roof, I helped clients with interior space planning, consultations and design sales. I assisted in project management in reconfiguring spaces for client homes or small businesses. During my time at the The Tin Roof, I worked on a commission and regularly met sales targets, achieving average annual productivity of $520k in furniture sales through the Tin Roof as well as earning other sales through outside sourcing on products the Tin Roof did not sell, such as flooring and window coverings. I worked with a team of 8 other designers within the business to achieve common goals during special events such as the Fall Festival of Homes and other partnerships during seasonal periods.

Spokane, Washington, United States

At Color Me Mine, I was hired initially as a part-time pottery glazer and studio assistant. During this time I assisted guests with choosing pottery, glazes and instructed them how to apply glazes to bisque and earthenware. I also assisted with final dipping/glazing/firing pottery, and unloading kilns. Within 6 months of hire, I was promoted to Assistant Store Manager and shortly thereafter promoted to Store Manager. During my tenure as the Store Manager, I assisted the business owners in hiring and training employees, cashiering, product/supply ordering, and studio maintenance tasks. I spearheaded new programs such as week-long summer camps for children, hosted events such as "First Night Spokane" private classes for glazing techniques, and introduced new programs such as our custom clay impressions for babies, families, and pets. I tracked metrics and budgets to ensure business and program profitability.