Working as a Senior Program Manager with a large technology company on innovative concepts for the Datacenters of the Future Program. Teaming with Architects, Mechanical and Electrical Engineers, and partner engineering firms, we're pushing beyond today's limits to design more efficient datacenters with cutting edge ideas in the areas of Energy, Architecture, and Automation.

Directed portfolio of enterprise projects and initiatives, encompassing large scale system integrations and creation of custom applications for Salesforce platform, catering to needs of more than 5,000 users. Managed multi-tiered team consisting of 17 professionals, including Product Owners, Business Analysts, Configurators, Support and Change Management Analysts aimed at fostering collaboration and productivity. Crafted training module for sales leaders aimed at instilling effective staffing philosophies and best practices, with quarterly dissemination to approximately 100 new sales leaders projected to yield positive outcomes.Highlights:* Collaborated with executives and stakeholders to gain deep understanding of business requirements, leading to formulation of innovative enterprise solutions in collaboration with cross-functional teams.* Enhanced productivity by implementing Agile practices, poised to drive transformation in team dynamics.* Achieved skill development and career progression for team members through coaching efforts, fostering growth.* Strengthened a $3.5 billion sales organization by bringing together decentralized stakeholder representatives, crafting, and executing groundbreaking tech strategy.

Developed and executed strategic plans for the IT Applications department to align with company goals and objectives. Oversaw development and implementation of IT application strategies to enhance business processes and drive innovation. Managed team of IT professionals, while providing mentorship, guidance, and fostering collaborative work environment. Conducted regular performance reviews, set goals, and facilitated skill development to improve team productivity and morale. Led cross-functional teams in delivery of IT application projects, while ensuring adherence to timelines, budgets, and quality standards.Highlights: * Achieved enhanced organizational efficiency by leading strategic initiatives in optimizing enterprise systems.* Ensured project execution excellence and fostered team growth by guiding Project Managers and Business Analysts.* Improved project portfolio management efficiency through innovative streamlining of project acceptance procedures.* Aligned technology with business objectives by spearheading IT functions for Sales, Recruiting, HRIS, Resource Management, and PSA/Financials.

Project management consultant at Microsoft via AT&T. Provided Project Management leadership for initiatives involving AT&T telephony and infrastructure supporting Microsoft’s partnership with worldwide call centers.Highlights:* Improved user experiences and call handling efficiency by leading IVR projects, encompassing analysis, script creation, and call flow design.* Enhanced EMEA support center efficiency, customer service, and communication channels through successful ICM call routing platform implementation.* Achieved heightened productivity and adherence to project management excellence by establishing robust team framework and operational structure based on PMBOK methodology.

* Define recruiting strategy and lead talent acquisition efforts in the Seattle market for all technology related consultants, including project management, business analysis, IT governance, and executive level positions* Support business development efforts by engaging in client meetings regarding IT related initiatives to define project scope and resource needs* Support cross functional education of our Information Management capabilities to counterparts specialized in other areas of business * Create and facilitate presentations to potential clients & consultants on our service offerings, value proposition, culture, and business model* Serve on SAP Community and Project Management Community governance board, providing strategic guidance and tactical support to internal initiatives

Responsible for managing a team of Project Managers leading technology initiatives related to HR Operations systems and processes. Team objectives include:* Project Management - Define project scope, schedule, and resource requirements, partnering with cross functional project teams to drive business initiatives using PMBOK and ASAP methodologies * User Acceptance Testing - Plan and execute detailed user acceptance testing for all systems, including resource & schedule definition, documentation of test scripts, test data creation, issues management, and sign-off procedures* Deployment Planning - Partner with IT and Operations teams to plan, document, and execute all night-of-deployment and post-deployment support activities* Production Issues Management - Work with Users, IT, and appropriate vendor resources to identify issues, assess impact, and manage through resolution* HR Systems Supported: SAP HR (Payroll, Reporting, Comp, Benefits, Time Reporting), Talent Acquisitions Systems, COGNOS, Vendor Integrations (Candidate Assessment & Background Check applications), Document Management, Performance Management (SuccessFactors), Succession Planning (Cornerstone)

Project Highlights:* SAP Interfaces - building interfaces between SAP and Call Center Scheduled Tool (TCS), Network Security Systems (TAPS), Talent Acquisition System (Vurv f/k/a Recruitmax).* Enterprise Billing - Implementation of AMDOCS billing system enhancements including Advanced Hierarchy Billing, Split-Liability Billing, and Corporate Volume Discounting* Time and Attendance for Call Centers – Supported launch of a MyTime solution for 17 Call Centers, providing the ability to track employee worked time by the minute, as well as pay-to-schedule functionality for missed clock ins/outs * Wireless Number Pooling and Number Portability – Implemented Number Pooling and Number Portability Systems based on government mandates and internal strategies* Retail Systems Projects - Extensive experience leading retail systems initiatives, including upgrades/conversions of web-based front end UI & back end operating systems, backup and offline systems & procedures, and integration with credit card payment processing applications