Michael Wilson Email & Phone Number

Jacksonville, Florida, United States

I assisted customers with finding health coverage through the marketplace. Found doctors, specialists, pharmacies and other services to help save time. I'm knowledgeable,professionally licensed and when eligible made changes to customers plan. Help you access programs in your community to support ongoing health and financial needs.

Jacksonville, Florida, United States

A customer retention specialist has the specific responsibility to reduce customer churn and mitigate lost revenue by retaining existing customers. I process orders prepare correspondence and fulfill needs of existing customers that are at risk of canceling services or orders. Addresses complaints with goals of increasing satisfaction and securing renewals or saves. Selling and upselling services like Cable, Internet, Phone & Home Security services by discovery needs of the customer.

Assist external/internal users of the client's technical product or services, identity, investigates, research and provide resolution to user's questions and problems. Troubleshoot basic to complex customer issues that are technical in nature: including hardware, software, networking and other designated client products. Solve problems that are generally unstructured and requires extensive use of conceptual thinking skills. Serve as a resource to other support personnel. Follow appropriate… Show more Assist external/internal users of the client's technical product or services, identity, investigates, research and provide resolution to user's questions and problems. Troubleshoot basic to complex customer issues that are technical in nature: including hardware, software, networking and other designated client products. Solve problems that are generally unstructured and requires extensive use of conceptual thinking skills. Serve as a resource to other support personnel. Follow appropriate escalation path to resolve technical issues: including making follow-up outbound calls to customer or other parties as needed. Show less