Michael Wiltrout Email & Phone Number

I am a self-motivated professional with over twenty years of management expertise in Automotive Repair Operations, B2B Inside and Outside sales both automotive and fire flood restoration. Created and developed innovative training programs to increase revenues and reduce churn for automotive SAS based programs for automotive repair, Successful account manager in the flood and fire restoration providing distributors with unique and relevant products and set themselves for success with restoration contractors.CORE COMPETENCIES Project Management New Business Development Operations Management Training and Development Team Leader / Builder Excellent Presentation Skills Relationship Building / Retention Process ImprovementSELECTED ACCOMPLISHMENTS With an inside sales floor of 80 sales professionals, slower sales with growing competition were bringing revenue down. Learning from the team what their challenges were in getting the decision maker on the phone for a demonstration during business hours was challenging. By understanding this, I was able to put together an afterhours presentation through WebEx about daily challenges in the shop. This in turn created more awareness and inbound calls and more information as to what the product could do, leading to more demonstrations and sales. Created a training program for end users with Identifix automotive repair shop software for both online and in person training. This was to help owners and technicians to save time in the automotive repair diagnostic process. RESULT: Increased usage and reduced cancellations.