Michael Wisecup Email & Phone Number

Columbus, Ohio Area

- Consultative approach to influence and drive measurable change in multiple Personal Lines organizations including diagnostic, design and implementation of process optimization, delivery of training to leaders and management of A3’s surrounding Huddle Boards, root cause problem solving, and identification of standard work opportunities.- Facilitate organizational strategy Hoshin Kanri sessions and provide support in demonstrating systematic connections to the overall lean management system.- Identified $2.3M in benefits through various A3 projects for the property claims organization.- Successful Green Belt project implementation to reduce cycle time of Department of Insurance complaints from 10 days to 5 days, simultaneously reducing time spent by claims managers in the process.- Develop and coach project prioritization systems to organize work based on strategic priorities and related quantifiable benefits in a data driven approach.- Prominent leader and session facilitator in the Nationwide Lean Community of Practice and act as a resource and coach for new Lean Practitioners across the enterprise.

Columbus, Ohio Area

- Drive effective change management for the Centralized Property Claims team through a Lean Refresh, including delivery of training to leaders and management of A3’s surrounding Huddle Boards, RCPS, and Standard Work updates.- Facilitate initial Hoshin Kanri session, and provide support in implementation demonstrating connections to other Lean Elements and maturity of Lean organizationally.- Lead the team in development of electronic process confirmations and related reporting for the Director and AVP level of Claims organizations. Replicated for Side-by-Side and 1:1 documentation capabilities for the business.- Successful Green Belt project implementation to reduce Cycle Time of Department of Insurance complaints from 10 days to 5 days, simultaneously reducing time spent by claims managers in the process.- Prominent leader and session facilitator in the Nationwide Lean Community of Practice and act as a resource and coach for new Lean Practitioners across the enterprise.

Columbus, Ohio Area

- Contribute to the optimization, effectiveness and efficiency of the Member Solutions Sales and Service organization. Streamline work to deliver more member value with a focus on reducing cost and reducing non-value added work. Drive unnecessary complexity out of the organization.- Support the delivery of Lean services that enable the business's ability to realize the Member Solutions and Sales strategy; Grow Nationwide, Enhance Member Relationships, and Operational Simplicity. - Collaboratively and seamlessly deliver solutions and consultation that build trust and credibility and contribute to supported business units’ success, while balancing needs and priorities of each workstream.

Columbus, Ohio Area

- Provide support to operational components of the On Your Side® Continuous Improvement Center of Excellence Program. Support includes application management of TRACtion and related course curriculum through MoreSteam, as well as ownership of Center of Excellence and Process Excellence Spot sites and Yammer groups.- Administrator of iDrive Learning Management System (Plateau) supporting curriculum design, implementation and maintenance. Additionally, support classroom logistics, coaching and training relationships. Served in a training capacity as needed.- Provide direct business unit support and act as lead in communication for the Center of Excellence team driving a monthly communication coordinating all current training offerings and any related updates.- Serve as a project leader as needed for key strategic business projects including Associate Print and Postage Reduction, owning Finance, IT, Strategy and Product and HR segments of the program.

Columbus, Ohio Area

- Consults with management and associates regarding business goals, objectives, and strategies to determine reasons for quality and service gaps through processes and procedures. Assists in office and team project management as needed.- Recommends, develops and presents technical and procedural information based upon evaluation results and ongoing needs assessments through continuous improvement.- Analyzes and documents new policies, procedures and/or best practices as they relate to administrative, procedural and retraining requirements.- Conducts quality reviews by analyzing and interpreting documentation against procedures to assess skill adequacy and procedural effectiveness.

Columbus, Ohio Area

- Answered calls directing customers, employees and other businesses to the appropriate departments through knowledge of the company business units and their functions.- Worked to improve the overall customer experience through effectively being a Customer Advocate and documenting customer interaction in ePowerCenter for information trending.- Created and documented correspondences with customers through email, letters and calls.

Athens, Ohio

- Utilized computer systems and phone software to ensure proper cellular device functions.- Worked directly with customers to ensure understanding of procedure, phone usage and contact paperwork.- Provide customers with guidance on selecting an appropriate phone for their needs.- Drove sales to ensure effective business growth.

Athens, Ohio

- Managed floor of 28 residents, enforcing university policy, providing access to requested materials and assisted with student development and community development.- Performed judicial duties of documenting situations in Community Incident Reports and attended as both a witness and hearing officer in Judicial Hearings in Residence Life.- Designed and implemented programming based on ideals of Student Development, Scholarship, Citizenship, Health and Safety, and Diversity.

Beavercreek Ohio

- Worked with computer systems and Microsoft Excel data entry to lead the expansion of the distribution center; ensured accurate data input, a positive customer experience and effective workflow of employees providing the service.

Waynesville, Ohio

Hired and managed restaurant staff, ensured accurate register counts, reviewed and maintained restaurant inventory and ensured excellence in customer service.