Michael Witt Email & Phone Number

Rancho Mirage, Ca

• Hire, train, and manage a staff of 12 material damage appraisers responsible for vehicle estimates, settling total losses, scene inspections, and insured interviews• Assign duties based on specific skill sets and monitor performance to ensure adherence to all company procedures and regulatory requirements• Conduct performance evaluations and provide guidance geared toward professional development; oversee staff qualification and certification• Train team members in time management and efficient use of resources• Identify key performers for advancement into positions of higher responsibility to strengthen the organization• Review and authorize settlements from $10k-50k; respond to all complaints from regulatory agencies• Developed the Appraiser Audit Program to improve customer service, decrease expenses, and enhance productivity• Reduced insurance severities to 17% below national standards

Los Angeles, Ca

• Maintained logs of unit productivity and customer service data, tracking skill development and diversity for all team members• Assumed leadership responsibility during absences of the manager

Los Angeles, Ca

• Facilitated field assignments including inspection, determination of cash value, estimating, and payment issuance• Reviewed and evaluated subrogation files

Glendale, Ca

• Adjusted all first and third-party property damage claims• Re-inspected external vendors for accuracy and completeness• Reviewed company policies and re-wrote manuals and guidelines to streamline processes• Redefined auditing procedures to ensure compliance with company policy

Calabasas, Ca

Los Angeles, Ca