Michael Witt Email and Phone Number
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🌟 Experienced Senior Leader with proven ability to build, scale and optimize customer facing organizationsWith over 12 years of expertise in revenue growth, retention, team management, account management, and software adoption, I bring a wealth of knowledge to the table. As the Enterprise Regional Lead at Yext, I successfully led a high-performing team of account managers. Together, we collaborated with some of our largest and most strategic clients across diverse industries, consistently exceeding our goals.🚀 Core Competencies:Customer Success: I thrive on ensuring our clients’ success and creating win-win scenarios for both parties.Digital Transformation: I drive innovation and adaptability by aligning client goals to strategic solutions.Software Adoption: I champion seamless technology integration and goal alignment.Team Management: I foster collaboration, efficiency and excellence through process refinement, coaching and mentorship.Strategy: I work closely with clients to drive sustainable growth and adoption.🤝 Building Strong Executive Relationships: I excel at developing robust connections with executives, leveraging innovative strategies, and delivering exceptional customer experiences.💡 Mission and Impact: Drive revenue through strategic, repeatable processes and cross-functional collaboration. By fostering a “One Team” approach across sales, success, services, and support, our region led retention rate and upsell goals globally in Enterprise.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 83776
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Director, Customer Success ManagementSalesforceTexas, United States
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Managing Director Of Customer SuccessLiveramp May 2024 - PresentSan Francisco, Ca, Us -
Senior Director Of Client Success, Enterprise - Regional LeadYext Apr 2022 - Mar 2024New York, Ny, UsLed the Central Region Customer Success team (5 FTEs) whose mission was to help Enterprise Yext clients achieve maximum value from our platform. As a leader on the Customer Success team, my primary focus was to drive adoption, revenue growth, and retention by identifying and mitigating risk early, planning and collaborating across the organization to drive growth in our accounts. Key AchievementsExceeded global retention goals for our team:- 116% Net Retention in 2022 and 120% Net Retention in 2023Collaborated with GTM to engineer scalable processes for the Customer Success organization creating efficiencies for client management and the renewal process.Premium Clients Include: Hilton, UPS, Safeway, Chipotle, Pizza Hut, KFC, & AT&T -
Senior Director Of Client Success, EnterpriseYext May 2021 - Apr 2022New York, Ny, UsWorking with our top enterprise clients to build strategic partnerships that drive revenue growth, retention and conversion using our software to achieve the brand's goals. Clients include: Hilton, AT&T, Pizza Hut and KFC
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Director, Enterprise Client SuccessYext Oct 2018 - May 2021New York, Ny, UsLed key enterprise client relationships at Yext, ensuring client success and maximizing value realization. Partnered with internal teams to deliver impactful technical account management, driving product adoption and exceeding client KPIs.Key Achievements:- Exceed growth and retention metrics each year- Partnered closely with the GTM team to create and refine processes for the global success team like the handoff process from services to Client Success and SBR template leading to increased efficiency and KPI tracking.
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Director, Client SuccessKorbyt Apr 2018 - Oct 2018Addison, Texas, UsBuilt and scaled the Korbyt platform’s client success program to ensure on-time renewals, customer satisfaction, and growth. Also managed urgent customer issues and fostered executive-level champions.Other responsibilities:- Implemented new processes, across BUs, to drive customer delight, communication and data analysis- Vetted new vendors/platforms to provide additional data needed to educate internal teams on the health of our customers and drive recommendations for clientsClients include: Coca-Cola, Morgan Stanley, McDonalds, Metlife, ServiceMaster -
Success Director, Strategic AccountsSprinklr Apr 2016 - Apr 2018New York, Ny, UsAs a Success Director, I boosted executive engagement for global Fortune 50 accounts with $700K+ ARR. My role involved driving revenue growth and retention, promoting Sprinklr adoption, and building strong executive partnerships. I led a team of analysts and services personnel to showcase Sprinklr’s value to brands and collaborated with Sales and Product leadership to enhance processes.Key Achievements:- 2017 Presidents Club Recipient - $2.2 million in account growth in 2016- 100% customer retention rate throughout tenureClients include: Coca-Cola, AT&T, Google, McDonalds, SAP, Deloitte, EY, Kroger, IHG -
Senior Success ManagerSprinklr May 2014 - Apr 2016New York, Ny, UsWork directly with Fortune 500 clients to coach/aid in mapping business goals with social media, using the Sprinklr platform for maximum effectiveness and efficiency. I also act as strategic resource on social business efforts with C-suite level contacts.Work closely with leadership to develop process/training for the Success Management team and mentorship for our interns.Clients include: Google, Kroger, McDonalds, IHG, EXPRESS, Weber Grills, Toys "R" Us, Barnes & Noble/Nook, Interstate Batteries and Peet's Coffee.
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Digital/Social Strategy, Account SupervisorFleishman-Hillard Mar 2012 - May 2014St. Louis, Mo, UsI crafted digital/social strategies for Fortune 500 brands, managed SaaS integration for Fortune 50 companies, collaborated with Google on successful social business strategies, and improved community management at AT&T.- Digital transformation strategy and planning- Social Media Management strategy and implementation for Fortune 500s- Social business strategy and implementation - Concept development and strategic planning for social campaigns- Manage, mentor and train FleishmanHillard staffClients Include: Google, GM, AT&T, Chevrolet, USAA, Frost Bank -
Director Of Digital/SocialMore Cabbage: Web Sites, Internet Marketing & Branding Apr 2011 - Mar 2012Cedar Hill, Tx, Us- Social business strategy- Created social training video curriculum for nationwide organization- Planned, created, and oversaw the development of engaging online content for clients- Introduced and trained clients on new online platforms and technologies- Oversaw video talent coordination, video production and direction- Managed and mentored More Cabbage staff -
Account Manager/Team LeadSplash Media Oct 2010 - Apr 2011Addison, Texas, UsDesign social media strategy and implement innovative campaigns for clients in diverse industries. Key Clients Include:- Dallas Museum of Art- ASKO Appliances (US)- Covington Aircraft- Managed relationships and all social media work for 6 corporate client accounts. - Developed strategies for effective social marketing. - Utilized SEO tactics to drive higher rankings on company blogs- Designed creative messaging to appeal to target markets- Supported video talent coordination, video production and set design. - Increased quality and standardization across Splash accounts by developing and rolling out processes for all community managers. -
Social Media Strategy/Designer/Public SpeakerFreelance Social Marketer Oct 2009 - Oct 2010Dallas, Tx, UsPursuant AgencyAssisted the Oregon State University marketing department to improve their social media presence.- Managed the Oregon State University's Facebook and Twitter content- Developed humorous and motivational content- Highlighted university athletic teams- Engaged alumni in discussion- Increased Facebook fans by 10,000 in just 6 weeksReach Marketing- Strategized and planned out social media initiatives for clients at Reach- Oversaw and implemented campaigns- Edited video using After Effects and Final Cut- Created graphics using Adobe SuiteCollaboration Insights- Helped to build the Dallas office for a small, Houston based startup company. - Featured speaker on leveraging social media for 20+ networking events targeted at executive decision makers. The company lost funding in Feb. 2010.
Michael Witt Skills
Michael Witt Education Details
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Dallas Baptist UniversityMarketing
Frequently Asked Questions about Michael Witt
What company does Michael Witt work for?
Michael Witt works for Salesforce
What is Michael Witt's role at the current company?
Michael Witt's current role is Director, Customer Success Management.
What is Michael Witt's email address?
Michael Witt's email address is mi****@****ail.com
What is Michael Witt's direct phone number?
Michael Witt's direct phone number is +191793*****
What schools did Michael Witt attend?
Michael Witt attended Dallas Baptist University.
What are some of Michael Witt's interests?
Michael Witt has interest in Customer Experience, Social Media, Marketing, Technology, Social Business, Customer Service, Software, Strategy, Media.
What skills is Michael Witt known for?
Michael Witt has skills like Social Media Marketing, Digital Marketing, Seo, Social Media, Public Relations, Online Marketing, Creative Direction, Marketing Strategy, Marketing, Facebook, Online Advertising, Corporate Communications.
Who are Michael Witt's colleagues?
Michael Witt's colleagues are Dave S, Bingyu Huang, Priyanka Chavan, Christopher Ledesma, Florencia Selasco, Sabrina Ots, Mason Pastorius.
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