Michael Wong Email & Phone Number

Shanghai City, China

Oversee all middle and back office functions and responsible for driving transformation across operations as well as finance and accounting functions

China

I drive strategic direction for expansion of BPO business in China and responsible for overall client relations, operations, business development, and P&L accountability.

China

1. Responsible for service delivery and client relationship across multiple accounts and service lines2. Oversee and lead discovery, transition, & operations delivery in order management and F&A services for a large FMCG totaling 100+ people team3. Drive operations excellence and process improvement / transformation across engagements and service lines4. Meeting all profitability KPIs while delivering 90+% revenue growth in the last 18 months

China

1. Oversee 250 people across 4 engagements and various service lines including customer service, order management and finance/accounting2. Deliver SLA consistency and successfully grew two China pioneer accounts four-fold from 50 people in 18 months3. Optimize operations structure and increase operating margins across both engagement yoy4. Responsible for solutions design and transition planning catering to multi-language and multi-country nuances

1. Develop revenue and expense budgets, coordinate monthly forecast cycle, perform analysis of variances to budget and provide commentary to senior management and board of directors.2. Prepare material for equity private placement activities, such as drafting of company business plan and information memoranda, building and updating of company financial model, drafting of road show presentation.3. Lead and manage the due diligence process and assist the company in closing over $230m of private equity investments from several investors.4. Work closely with senior marketing and engineering management to model multiple business scenarios for the purpose of improving net margins for each product

1. Generated and analyzed weekly financial activity reports to better track sales and bookings2. Assisted in the P&L and revenue split-out for Broadband ASIC division as a result of company reorganization3. Conducted product cost analysis for the purpose of improving gross margin for three strategic business units4. Identified and tracked key business metrics to help drive achievement of P&L targets