Michael Wright Email & Phone Number

Houston, Texas, United States

Duties have included advanced Tier II Support, to Tier III System Changes, Migrations, and Deployments. Responsible for Migrating all Company Applications from SCCM into Microsoft Intune. Created Enrollment Methods and Configuration Profiles for Company Issued iOS devices through MS Intune for the purpose of eventually migrating away from our current MDM. Backup for OS Patching and Upgrading. Trained in SCCM. Also Providing Executive and VP Level IT Support. Used to working On-Call Rotations for after-hours support.

Implements Server and System Security Fixes, Operating System Patches, and Antivirus Software. Provides Networked Application Resources by Designing, Configuring, Installing, and Managing Data Services, Operating System and Server Applications. Ensures Continuing Systems Operability by Providing Ongoing Optimization and Problem Solving Support. Creates, Administers, and Audits System Accounts.

Duties included but not limited to - Workload Management, Team Performance Analysis, Identify Training Needs, Guide Team Members to achieve Customer Resolution efficiently in a fast-paced, high-volume Call Center environment

Provided Technical Support for Corporate Employees, was also responsible for providing Technical Support, and POS Support for Hobby Lobby Stores nationwide. Served as a Dispatch, and Installation Technician for local stores regularly

Provided Technical Support for Boeing Employees within Dell’s Help Desk Contract. Implement Company Wide Windows XP to Windows 7 OS migration

Associate'S Degree, Military Information Systems Technology

Associate'S Degree, Business Administration And Management, General

Bachelor Of Fine Arts (Bfa), Music Theory And Composition