• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors• Establish and adjust selling prices by monitoring costs, competition and supply and demand• Developing sales channels selling into dealer market, special retail markets and factories market• Provide management and leadership expertise to coordinate sales efforts• Administer sales activities for all imported products of the… Show more • Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors• Establish and adjust selling prices by monitoring costs, competition and supply and demand• Developing sales channels selling into dealer market, special retail markets and factories market• Provide management and leadership expertise to coordinate sales efforts• Administer sales activities for all imported products of the company, ensure the achievement of sales target, analyze company’s objectives, negotiate on prices, and maintain knowledge on all competitor activities Show less

• Coaching, leading, supporting call center representatives as they provide support for customers • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives• Organizing and leading team meetings, to better understand the call representatives are receiving right information and complying to them, coaching regarding processes and practices• Assisting other management… Show more • Coaching, leading, supporting call center representatives as they provide support for customers • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives• Organizing and leading team meetings, to better understand the call representatives are receiving right information and complying to them, coaching regarding processes and practices• Assisting other management team members in establishing call center goals• Ensuring team members are achieving desired service levels and KPIs and taking corrective action if needed Show less

• Ensuring the CRM platform captures all required information at key points in the customer cycle• Overseeing direct communication with customers through a chosen CRM system and resolving customer complaints quickly.• Segmenting customer databases and maintaining lists of segmented customers• Identifying new leads and target audiences to optimize ROI• Bringing departments together and maintaining high levels of cooperation between them