• Develop strategies and tactics to spread the word about ITplicity and drive qualified traffic to our organization• Own the implementation of marketing campaigns from start to finish• Experiment with a variety of organic and paid acquisition channels – content creation٫ content curation٫ pay per click campaigns٫ event management٫ publicity٫ social media٫ lead generation campaigns٫ copywriting٫ performance analysis٫ and much more• Produce content for our website and blog that attracts and converts customers through its valuable and engaging nature.• Partner with key industry players٫ agencies and vendors to form strategic relationships.• Take charge of marketing budget٫ ensuring that funds are invested and allocated wisely.

• Manage digital channels and streaming accounts to improve brand positioning and growth• Work with copywriters and designers to ensure content is informative and appealing• Collaborate with internal departments to execute Email Marketing campaigns, plan global digital outreach, for a 50K+ database of potential clients using tools like Mailchimp, Stripo• Develop and implement highly optimized and customizable WordPress sites, custom post types, page templates, content blocks, etc. using webpage builders like WP Bakery & Elementor• Create and manage industry-related webinars as a lead generation tactic

• Using social media marketing tools to create and maintain the company’s brand• Develop social media marketing campaigns• Develop, implement, and manage social media strategy• Manage and oversee social media content• Measure the success of every social media campaign• Stay up to date with latest social media best practices and technologies• Use social media marketing tools such as Buffer & Hootsuite

• Worked with management to develop and apply digital marketing plans with a focus on driving acquisition and conversion• Create and maintain consistent corporate brand/image voice cross product lines, events, and promotional materials• Coordinate company’s involvement in the activities of community organizations• Create original, error free, clear, and concise copy for website content, promotional materials, blog entry, and newsletter that ensures compelling and effective communication• Craft and send regular newsletters with company updates Roles & Responsibilities for Marcom:• Ensure that all communication is in-line with corporate strategy (branding strategy) • Fully utilize the social media platforms to promote the brand and services• Support the online team in developing and implementing the brand strategy• Execute content strategy across key target audience to build brand awareness• Support the content team to generate engaging content• Evaluate the success (impact & outcome) of all email campaigns against objectives• Assist in identifying best practices and support processes of internal communication to ensure sharing across all sites• Research, identify and monitor the company’s presence on any and all different online and offline channels

• Monitor SEO and user engagement and suggest content optimization• Help research, write, and edit blog posts for Centro’s website• Source and develop new strategic partnerships, social engagements, and advertising opportunities • Launched a user-generated campaign that received almost 100 entries (internal audience).• Determined relevant keywords and entities for pages using keyword research• Gather and analyze data from social media campaigns

1. Assist in developing individual employee training plan2. Research and find available training avenues and classes3. Develop, track and update a training budget4. Investigate areas of needed training company wide and recommend solutions5. Track and mange all training schedules and coordinate effort6. Evaluate training venders to see who best meets the employees needs7. Document and update all training plans and findings8. Assist in other HR needed tasks

Conduct customer service training for new hires and recurrent training for employees in the areas of customer orientation, new products or processes, systems or tools used, etc.Prepare all materials for training courses prior to class.Collect feedback from associates, agents, Supervisors, and Quality Monitoring team to identify new training needs.Demonstrate the ability to quickly learn and adapt to new policies, procedures and processes of the customer service.Maintain current understanding of policies and procedures, website changes, new products and processes of clients and customer service.

Samsung Mobiles Technical Support - For UK Customers

Provide customer service and billing collections - For American customers.