Michael Yu Email & Phone Number

Tustin, Ca, Us

Irvine, California, United States

• Working closely with clients to analyze, plan, and architect their cloud infrastructure• Providing support for both cloud and licensing solutions and being a point of escalation for support and CSP team • Guiding clients towards the most effective licensing structure for their situation• Obtaining technical certifications to improve company standing with Microsoft

Irvine, California, United States

• Architecting and executing systems upgrades, migrations, and setups• Building, maintaining, and troubleshooting the core IT infrastructure including servers, cloud services, printers, LOB applications, and workstations• Being a point of escalation for helpdesk support representatives• Preparing reports and action plans for catastrophic failures and downtimes• Working with a variety of different teams to implement new systems and protocols

• Overseeing and executing the onboarding process for new clients, ensuring a smooth transition to the MSP process• Developing processes to streamline operating standards and ensure efficient transfer of knowledge• Scoping and delegating projects and upgrades at a variety of client sites• Meeting with executives and IT teams to assess and remediate current tech infrastructure• Implementing and documenting new tech infrastructure and deploying them to clients

• Providing excellent customer service for all clients in the greater OC area• Building and maintaining a wide variety of customer environments• Working closely with other teams to ensure a streamlined and efficient system• Providing expert hands-on support at client sites• Guiding and training clients and team members on advanced issues

South Coast Metro

• Setting up and maintaining enterprise level network environments• Being a point of escalation for level 1 techs• Proactively diagnosing infrastructure issues and bringing them to standard• Managing and leading fellow team members• Maintaining the highest documentation score of all analysts (over 150 documents created and 400 documents updated)

Irvine, Ca

• Assisting clients with hardware and software difficulties• Developing and implementing protocols and tools to increase efficiency• Building and configuring complete computer systems• Analyzing and repairing broken systems• Training new clients on all aspects of using the system

• Keeping above a 75% conversion rate for all quarters• Maintaining the highest customer satisfaction score (96%) of the entire department• Analyzing business trends to pinpoint problem areas before they spread• Quality controlling new proprietary software and recommending changes as necessary

• Guiding applicants through the mortgage process• Consistently hitting the bonus threshold • Building a rapport with a wide variety of clients and insuring customer satisfaction• Meeting strict deadlines and funding dates consistently

Tutoring students in effective test taking skillsEngaging students and teaching them to better understand materialTeaching students various strategies for taking the test

Assisting attorneys with various law related tasks Taking care of various office dutiesFiling and organizing file foldersKeeping a clean and organized work area

B.A., Psychology

B.A, Criminology