Michael Yu Email & Phone Number

727 Collins Street Melbourne

• Making contact through multiple avenues to customers to obtain payment of overdue accounts• Adhere to the companies strict HSE KPI’s ensuring the safety of all employees. • Adhere to Transurban group values of integrity, accountability, collaboration, ingenuity and respect. • The initiation of account suspension of accounts that fail to adhere to the account terms and conditions.• Manage and resolve customer queries within target time frames.• Ensure bad debts are written off in a timely and accurate manner • Liaising with other customer operations teams in order to solve customer complaints• A detailed understanding of Transurban account management and payment processes whilst using systems to support such processes (e.g. Oracle and Glide)• Making decisions on extended account payment terms within policy guidelines• Day’s sales outstanding (DSO) is maintained below a target number• The average Pre-Pay account balance is greater than a target number.• Ensure that all legal matters are actioned in accordance with policy and procedure.• Ensure Proofs of Debt are promptly lodged with insolvency administrators to ensure the company is not excluded from any dividend distribution• Refer debts appropriately to external debt collection companies in accordance with company policy

Altona, Melbourne

• Picking numerous lines of inventory using high accuracy and attention to detail for large organisations including Bunnings Warehouse, Kmart, Big W, Target and Coles. • Re-working (VAS) different lines of inventory so that they are ready to be picked. For example labels and packaging are changed to the customers desire. • Sorting out customer returns by taking labels off and returning inventory to its location so that the inventory can be picked again for another customer.• Replenishing inventory when the location is out of stock so that the pickers have stock. • Making sure work is completed in the safest manner due to Toll's high regard for safety.. Making sure the warehouse is clean to ensure high efficiency while working.

Box Hill

• Analysing and preparing clients accounts including bank statements, trial balances and business activity statements (BAS) showing high attention to detail and accuracy.• Answering client enquires in a confident and professional phone manner and in person. • Developing relationships with clients to uncover potential opportunities in their business as well as address any challenges that they may have. • Proof reading statements/reports as part of the quality assurance process. • Filing and sorting various documents.

Footscray

• Processing invoices, payments and stocktake providing a high level of efficiency and attention to detail ensuring certainty with all numbers and data and no waste of further time. • Executed stock take reporting using carefulness to assure accuracy so that no further uses of resources are wasted during this busy time of the month.• Received and processed payments for goods and services through all payment types, showing my high focus and the ability to stay concentrated for a long period of time. • End of Day, End of Month paperwork applying precision with all figures and information for my manager to assess. • Providing the customer with exceptional service ensuring a high level of satisfaction using my expertise in customer service positions previously held.• Resolved customer complaints and disputes by providing solutions and showing calmness developed through a number of years working in customer service areas.• Assisted site manager with other office duties applying my quick learning skills.

Certified Practising Accountants, Accounting

Bachelor Of Commerce (B.Com.), Accounting And Finance

High School - Vce