Michael Zapp Email & Phone Number

Salem, Wi, Us

Kenosha, Wisconsin, United States

Wisconsin, United States

United States

As a part of this job role, I lead and manage a team of 75 employees, including 4 salariedsupervisors and three-hourly leads.In addition to the above responsibilities, I manage flow of multiple fulfillment areas throughoutbound process, as well as dock logistics for the product shipment.One of my key tasks is to collaborate with the outbound team to ensure consistent monitoring ofsafety, quality, and efficiency KPI’s and achievement of goals.My notable outcomes for this role includes: Efficiently implemented outbound process for the start-up. Partnered with the engineering team to develop SOPs as well as departmental trainingprograms. Maintained a safe working environment by monitoring and enforcing safety proceduresacross all departments.

Kenosha, Wisconsin, United States

Within this role, I performed the day-to-day duties of managing a team of 95 employees,including seven clerks, in addition to monitoring average daily processing of 250,000+ packagesthrough outbound dock.Other responsibilities of mine were leading focus groups on dock safety, and processimprovements, managing safety programs, investigating problems, and recommendingcorrective actions.It’s worth mentioning that I conducted performance reviews and provided continual feedback onboth positive and negative performance.Lastly, I maintained compliance with all safety and work rules and regulations.Some of my key contributions are as follows: Successfully coached and trained three new ship clerks, and one new dock supervisor. Enhanced operational efficiency of day-to-day operation through process improvementprojects.

Kenosha, Wisconsin, United States

As Count/Pick Area Manager, I supported and collaborated with a team of 51 pickers and twoleads.Also, I developed performance goals and objectives to achieve customer promise andexpectations while ensuring accuracy and quality.Moreover, I engaged the team to maintain highest levels of safety, quality, and attendanceperformance.Lastly, I supported all safety programs and OSHA compliance to maintain a safe workenvironment for all associates.My key success for this role is: Awarded with the 2019 award for the most improved team. Rated number one team in quality for consecutive six months in 2020. Generated positive impact on business bottom line by improving KPI’s efficiency by 22% Member of the Safety Development Team, providing COVID awareness and buildingpreparedness.

Kenosha, Wisconsin, United States

As Human Resources Business Partner, I provided full cycle Human Resources support to 24/7Amazon Fulfillment Centers, as well as executed people initiatives, provided internal customersupport, and drove HR functional excellence and process improvement.Other responsibilities of mine were engaging with departmental business clients to establish andsupport building leaders.Furthermore, I supported the HR Admin team in developing attrition metrics to supportoperations in achieving retention goals.My key accomplishment for this role is: Participated in 125+ university interviews and collaborated with the Talent AcquisitionTeam to recruit recent and future talented college graduates.

Kenosha, Wisconsin, United States

During this tenure, I provided and administered Diversity training for 150+ hourly leads in fourFulfillment Centers.Also, I was a part of the conflict resolution team, providing simulated conflict training to 100+Senior Leaders.Key accomplishment: Member of conflict resolution jump team, actively participated in three active conflictresolutions at operational sites.

Kenosha, Wisconsin, United States

As Outbound Area Manager, I managed a complex multi-order processing department, as wellas led, managed, and developed a team of 5, level 5 managers.Also, I established and maintained quality control standards in close collaboration with themanagement team.One of my key tasks was to support all safety programs and OSHA compliance to ensure a safework environment for all employees.Key accomplishments: Participated in three building launches. Completed several process improvement initiatives, contributing to the improvement andstreamlining of multi-order workflow.

Racine Wi.

Operated a 40" laminating Press