Mark Eder Email & Phone Number

- Manage the returned goods department.- Responsible for the departmental metrics- Implement departmental processes to assure metrics are met and continuously improving- Analyze and decide whether product returned meets warranty requirements. - Communicate decisions with customers by providing evidence of claim. - Determine which field defects need permanent cause and corrective action.- Setup production product audits to confirm products meet customer requirements- Decide which new shipments are stopped and corrective action needed before shipping - Work with other departments to perform root cause and corrective action where needed.

Kenosha, Wisconsin

-Monitor Product field performance by analyzing actual returns to root cause-Analyze internal factory and field data for performance trends-Publish / monitor monthly field failure rates -Publish / monitor component PPM rates-Publish / monitor monthly factory and FQA yields

Atlanta, Ga

Provided required support for client’s service repair operations - Analyzing Client’s return data to create daily metrics and Excel slicer dashboards - Creating requirement documents for client specific projects - Adhoc Report Creation for client’s use

Chicago

-Create,analyze and publish weekly Business Metrics for the Service Operations -Perform Data Analysis and Data Mining-Metrics Dashboard Development

Libertyville, Illinois

Monitor Product Field Performance by reviewing and analyzing both internal and external sources of Returns data