Michael Zhu Email and Phone Number

Responsible for managing organization wide business related process improvement projects from concept to implementation. Using recognized methodologies (process review and Lean Six Sigma) and leading projects to maximize the efficiency and effectiveness of business processes within the City.

Responsible for the successful design and delivery of high priority, highly visible initiatives of both a corporate and IT projects.

Partnered with team in operations- Led performance improvement with shift supervisors, maintenance team and production planning to improve the throughput of production lines by 30%- Identified and led key initiatives in the plant, e.g. Installed the downtime monitoring system to track and improve the line performance- Implemented the continuous run initiatives for packaging machines by addressing the change needs- Led Kaizen events to improve operational efficiency and provided… Show more Partnered with team in operations- Led performance improvement with shift supervisors, maintenance team and production planning to improve the throughput of production lines by 30%- Identified and led key initiatives in the plant, e.g. Installed the downtime monitoring system to track and improve the line performance- Implemented the continuous run initiatives for packaging machines by addressing the change needs- Led Kaizen events to improve operational efficiency and provided training to front line staff- Developed and managed standard operating procedures, visual tools, and checklistsPartnered with team in Supply Chain- Partnered with logistic team and customer service team on reducing order lead time- Identified packaging materials receiving and transfer process to reduce missing inventory and improve efficiency- Coordinated workshops to streamline production planning process and reduce inventory- Reorganized the inventory area for better inventory management via 5S Show less

- Led performance improvement initiatives;- Oversaw vendor management across the department;- Led procurement and contract management review;- Super user for SAP Ariba implementation;- Lead performance measurement, continuous improvement and innovation initiatives;- Lead inquiry improvement project in Edmonton Service Centre;- Coordinate with Corporate team on program development and roll-out.

Transformation Project Manager who led project teams to complete multiple projects for process improvement and system implementation with results of clarified roles and responsibilities and improved process control and monitoring. - Led projects in Continuous Improvement and innovation program across the City- Led Treasury consolidation project in financial transformation program for centralized business model- Managed consultants and business analysts for various strategic… Show more Transformation Project Manager who led project teams to complete multiple projects for process improvement and system implementation with results of clarified roles and responsibilities and improved process control and monitoring. - Led projects in Continuous Improvement and innovation program across the City- Led Treasury consolidation project in financial transformation program for centralized business model- Managed consultants and business analysts for various strategic business process review projects to align business outcomes with strategic goals (20+ projects completed)- Led Lean Six Sigma implementation project in Current Planning to improve the process flow- Created business user requirements for systems or applications to ensure the systems or applications meet business needs- Implement Change Management methodology for implementing process improvement recommendations- Designed a comprehensive training and performance review program for Service Technician role; evaluated and implemented performance metrics Show less

- Prioritized initiatives through cost-benefit analysis; identified root causes of current state issues via Minitab data analysis and continuously collected data as project proceeds to show the progress- Led cross-functional teams working on various continuous improvement projects, e.g. on time delivery and receiving, packaging improvement and product damage reduction; led a diversified team reducing warehouse damages by 50%- Implemented financial benefit analysis and captured project… Show more - Prioritized initiatives through cost-benefit analysis; identified root causes of current state issues via Minitab data analysis and continuously collected data as project proceeds to show the progress- Led cross-functional teams working on various continuous improvement projects, e.g. on time delivery and receiving, packaging improvement and product damage reduction; led a diversified team reducing warehouse damages by 50%- Implemented financial benefit analysis and captured project savings through financial analysis- Conducted benchmark research to implement best solutions; ensured controlling process in place to sustain the change- Worked on procedure and policy analysis and development; established policies to control operational procedures, including temperature profiling policy, return policy and operation policy- Worked as internal advisor for senior management team to provide the recommendations on cost reduction and working efficiency- Engaged employees on different levels and built strong relationship with employees in unionized organization- Coached supervisors and admin staff of continuous improvement methodology Show less

- Audited processes on site and controlled the quality of products from suppliers- Reviewed requirements of new parts and approved technical documents from suppliers to meet GE’s specifications- Qualified new forging suppliers- Provided technical support of chemical processing, materials testing lab and heat treatment- Managed continuous improvement projects in an engineering team and improved the working efficiency and service delivery- Led a team of 11 employees completing… Show more - Audited processes on site and controlled the quality of products from suppliers- Reviewed requirements of new parts and approved technical documents from suppliers to meet GE’s specifications- Qualified new forging suppliers- Provided technical support of chemical processing, materials testing lab and heat treatment- Managed continuous improvement projects in an engineering team and improved the working efficiency and service delivery- Led a team of 11 employees completing 12 projects each year and saved $100K each year for 2 years in a row- Coached new employees of continuous improvement tools and methodology Show less