Michael Zoltek Email & Phone Number

South Central, US

Greater Philadelphia

Remote

Chalfont, Pennsylvania, United States

• Designed and built CaseFLO, a customer & end user facing case management platform, as the technical lead, leveraged development expertise using a CRM platform to deliver a fully functional and customizable platform for.
• Use various levels of SQL to enhance the functionality, user experience and reporting functionality of CaseFLO by creating UI reporting tools to assist with data analysis, as well as performing backend data analysis.
• Create and Design development standards and processes as well as change request and feature release processes to improve agile sprint efficiencies and overall improvement in feature releases, product vision and.
• Provide staff and customers with the functionality and support they need by conducting needs assessments with customers, internal staff and business team and solutioning enhancements to meet their needs. Constantly.

Malvern, Pennsylvania, United States

• Was responsible for the launch of an updated version of our electronic bill payment and presentment platform and payment IVR system. This platform allowed utility customers to send us bill files which we would process.
• Spearheaded the design and release of electronic billing and payment processing platform as well as continue development and feature design for post release versions of the product. Was in charge of UI/UX design as.
• Developed and maintained the customer IVR systems by using Genesys Cloud which allowed end users to access their information and make payments by phone.
• Created internal applications using SQL and.NET to handle frequent data maintenance items.
• Was part of a team that helped complete SOC and PCI Audits by gathering information and handling interactions with internal employees and auditors for SOC and PCI.
• Developed and maintained our internal JIRA environment

Oaks, Pennsylvania, United States

Coordinated development training and implemented an internal Wikipedia page for tracking and logging. Improved the efficiency and functionality of the client service department by leading internal trainings. Established synergistic collaboration with the account team by implementing cross-departmental training.

Oaks, Pennsylvania, United States

Effectively managed multiple projects at once while serving as the technical point of contact for clients. Maintained and monitored all projects for 2 of the top 4 clients within the company. Built and maintained applications for customers that produced print and export files that were created based on customer data feeds using a PCL scripting language..