Michaela Aloe Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

My main responsibilities included:- Ensuring our team's quality and processes were compliant with both internal and government standards as well as reporting on the monthly performance of our team and the customer escalations and trends.- Presenting findings to Senior Management on product's performance in the market. - Training our APAC team of eight as.

Sydney, New South Wales, Australia

My main responsibilities included:- Leading a monthly complaints review with local compliance and legal teams, alongside global associates to highlight customer grievances within the market.- Handling all fraud investigations with police & financial hardship disputes with customers directly and other merchant specific queries. A key focus was to always.

Sydney, New South Wales, Australia

My main responsibilities included:- Creating continuous training material based on recent quality trends, consumer pain points or DSAT commentary.- Creating onboard training programs for new starters.- Coordinating meetings with executives to relay new internal customer service processes.- Investigating and resolving customer complaints effectively.

Sydney, New South Wales, Australia

My main responsibilities included:- Providing exceptional customer service to customers in a fast paced, high pressure work environment.- Establishing the business’ social media platforms.- Managing customer disputes both in-person and through other channels such as phone and social channels.- Dealing with clients in relation to catering orders for social.

Sydney, Australia

My main responsibilities included:- Conducting research to identify market trends- Assisting the Marketing Manager in developing marketing content and schedules across both social media posts & website articles.- Assisting in the planning, execution and analysis of marketing campaigns across various online and offline channels- Updating digital assets.

My main responsibilities included:- Responding to inbound customer enquiries across digital channels.- Scheduling paid social advertising and content creation and tracking and evaluation of social media posts.- Supporting the events team in planning and coordination of promotional events, trade shows and global virtual events.

Bachelor Of Public Communications, Public Relations, Advertising, And Applied Communication

Education record